- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of services and products to help customers
- Identifying new ways to improve the customer experienceProven ability to deliver outstanding customer service either from a face-to-face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK, A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach
- Openness to a broad range of activities even if outside standard expectations
- Ability to grow, adapt and change with business needs and prioritiesCustomer Experience Advisor |S1| Retail & Business Banking | Customer Interactions - part-time, permanent, branch-based role. 28 hours per week across Monday to Saturday, 8:00am - 6:00pm. Based in the Blackpool branch. Starting salary £24,000 pro-rata plus £500 annual cash allowance and up to £1,680 discretionary performance related, with a starting total package of £26,180 pro-rata (subject to benefits).
- For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver, helping with transactions, technology in-branch, phone interactions and fraud protection. You'll work in a busy, varied, multi-skilled environment and be the eyes and ears of our business.,
- This is a part-time permanent branch-based role, 28 hours across Monday to Saturday within 8:00am - 6:00pm
- Based in Blackpool
- Inclusion: Santander is committed to creating a thriving, diverse workplace based on our values Simple, Personal, and Fair
- Right to work in the UK is required; visa/permit status will not influence progression
- 25 days' holiday plus bank holidays, increasing to 26 days after 5 years, with option to purchase up to 5 extra days
- Eligible for discretionary annual bonus
- Voluntary healthcare benefits (medical, dental, health assessments)
- Digital health services access, wellbeing apps, and online classes
- Company pension contributions (8% of salary, with potential employer top-ups up to 12.5% with employee contributions)
- Life and income protection insurance options and other discounted cover
- Charitable giving and community partnerships
- Staff product access and discounts through Santander
- 24/7 online employee discount platform
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Customer Experience Advisor |S1| Retail & Business Banking | CustomerInteractions employer: Santander UK plc.
Santander UK plc. is an excellent employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in the banking sector. With flexible part-time hours and a focus on delivering exceptional customer service, employees enjoy a dynamic environment where their contributions are valued and recognised. The Derby MP Branch fosters a collaborative atmosphere, ensuring that every team member has the opportunity to thrive while making a meaningful impact on customers' lives.
