Customer Experience Advisor | S1 | Retail Banking | Walworth Road Branch

Customer Experience Advisor | S1 | Retail Banking | Walworth Road Branch

Join to apply for the Customer Experience Advisor | S1 | Retail Banking | Walworth Road Branch role at Santander UK

Walworth Road Branch, London, United Kingdom. Working 35 hours per week, rota Monday to Saturday, 8am-6pm.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find solutions.
• Develop knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Qualifications

• Proven ability to deliver outstanding customer service in face‑to‑face or telephony background (Required).
• The ability to communicate effectively with customers to truly understand their needs (Required).
• A real desire to go above‑and‑beyond for customers (Preferred).
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

Benefits

• Starting salary of £27,841 plus a £500 annual cash allowance.
• 25 days holiday plus bank holidays, increasing to 26 days after 5 years.
• Voluntary healthcare benefits at discounted rates.
• Pension contributions: 8% of salary automatically, up to 12.5% if you contribute.
• Protection: death‑in‑service benefit, income protection insurance, and optional life assurance and critical illness cover.
• Share plans.
• Access to staff versions of Santander products with no fees.
• Competitive rewards, wellbeing programmes, family leave, childcare options, volunteering.

Local Compliance

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit.
• We will not proceed with your application if you do not have the right to work.

What To Do Next

If this sounds like a role you are interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. You can contact us at resourcing@santander.co.uk.