At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank known for its inclusive culture and customer focus.
- Benefits: Earn between £25,000 - £31,579, plus 25 days holiday and a £500 benefits allowance.
- Other info: Enjoy global career growth opportunities and a strong commitment to wellbeing.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a passion for outstanding customer service are essential.
The predicted salary is between 25000 - 31579 £ per year.
Location: Burton On Trent Branch. Hours: 28 hours per week on a rota schedule (Monday to Saturday, 8 am to 6 pm).
Responsibilities
- Act as the first point of contact for customers in‑branch or over the phone.
- Assist with day‑to‑day transactions, queries, and servicing.
- Answer customer calls into our contact centre.
- Build relationships and find solutions for customers.
- Develop knowledge of Santander services and products to better help customers.
- Identify new ways to improve the customer experience.
Qualifications
- Proven ability to deliver outstanding customer service in face‑to‑face or telephony environments (Required).
- Effective communication skills to understand customer needs (Required).
- Desire to go above and beyond for customers (Preferred).
- Strong team‑working skills with a flexible, can‑do approach (Preferred).
- Openness to a broad range of activities, even outside standard expectations (Preferred).
- Capacity to grow, adapt and change to accommodate business needs and priorities (Preferred).
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits
- £25,000.00 – £31,579.00 per annum (depending on experience).
- Annual salary based on a standard 35‑hour working week; actual salary offered will depend on skills, experience, qualifications and location.
- £500 annual cash allowance to spend on benefits.
- 25 days holiday plus bank holidays (increases to 26 days after 5 years of service).
- Option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).
- Pension: 8% of salary matched by Santander; up to 12.5% total if employee contributes, with a cash option.
- Protection for you and your family: company‑funded death‑in‑service benefit, income protection insurance, and discounted rates for additional life assurance and critical illness cover.
- Share plan participation in Santander’s success.
- Access to staff products (e.g., Edge Current Accounts, Credit Cards) with no fees.
- Competitive rewards reflecting the real impact you make.
- Wellbeing support covering physical, mental, social and financial health, with access to partner apps, gym discounts, online classes, flexible healthcare and mental health support.
- Support for every life stage, including enhanced family leave, childcare options and tailored wellbeing support.
- Time and opportunities to give back through volunteering.
- Global growth opportunities to shape your career across Santander’s international network.
EEO Commitment
At Santander, we are proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Right to Work
All candidates must have the right to work in the United Kingdom to commence employment with Santander. Relocation costs, if applicable, may be self‑responsibility.
Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch employer: Santander UK plc.
Santander is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Customer Experience Advisor in the Burton On Trent Branch, you will benefit from competitive rewards, extensive training opportunities, and a commitment to inclusivity, all while being part of a team that values your contributions to enhancing customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander UK plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander UK plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Burton On Trent Branch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander UK plc.:Your cover letter is your chance to shine! Tell us why you want to work at Santander UK plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander UK plc.!
How to prepare for a job interview at Santander UK plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
