At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy a competitive salary, 25 days holiday, and flexible healthcare options.
- Other info: Great opportunities for growth and volunteering within a supportive team.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and a desire to go above and beyond.
The predicted salary is between 25000 - 31579 £ per year.
About the role
Santander is looking for a Customer Experience Advisor based out of Peterborough Branch, working 35 hours per week on a rota'd basis Monday to Saturday between 8am & 6pm. This is a 12 month fixed term contract. For our customers, you will be the friendly face and voice of Santander, acting as a listener and problem solver. You will assist with cash transactions, technology in the banking hall, phone calls, and fraud protection, and you will adapt to the next challenge each day. You will work in a busy, varied, and challenging branch environment, using a flexible approach to undertake a range of activities, and you will contribute to a multi-skilled team that drives innovation and new ideas.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‑to‑day transactions, queries and servicing
- Answer customer calls into the contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to help customers
- Identify new ways to improve the customer experience
Requirements
- Proven ability to deliver outstanding customer service in a face‑to‑face or telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above‑and‑beyond for customers (Preferred)
- Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
Salary and benefits
- Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience)
- £500 annual cash allowance to spend on a range of benefits
- 25 days' holiday plus bank holidays (increases to 26 days after 5 years of service); option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates (medical, dental, health assessments)
- Pension: 8% of salary automatically contributed; employer can pay up to 12.5% if employee contributes, with partial cash option
- Protection for you and your family: company‑funded death‑in‑service and income protection insurance; optional discounted life assurance and critical illness cover
- Share plans to enable participation in Santander's success
- Employee product offers with no fees (e.g., Edge Current Accounts, Credit Cards)
- Competitive rewards that reflect your impact and value
- Well‑being support via a suite of apps, gym and fitness discounts, weekly online classes, flexible healthcare and mental health support
- Family and life‑stage support: enhanced family leave, childcare options, tailored wellbeing support
- Volunteering opportunities to give back to communities
- Global growth opportunities across Santander’s international network
All candidates must have the right to work in the UK to commence employment with Santander. Santander is an inclusive organisation that provides equal opportunities for everyone – regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to creating a recruitment experience that is accessible, fair and welcoming for all candidates.
Customer Experience Advisor | S1 | Retail Banking | Peterborough Branch employer: Santander Group
Santander is an exceptional employer, offering a dynamic work environment in the heart of Peterborough where you can thrive as a Customer Experience Advisor. With a strong focus on employee well-being, competitive benefits, and opportunities for personal and professional growth, Santander fosters a culture of inclusivity and innovation, ensuring that every team member feels valued and empowered to make a difference in customers' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Peterborough Branch
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Santander Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Santander Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Peterborough Branch
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Santander Group.
How to prepare for a job interview at Santander Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Santander Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Santander Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
