We are seeking a Network SME to work alongside the Technical Service Manager (TSM) to ensure the network service is healthy, risks are being managed, and suppliers or engineering teams are delivering the expected outcome. The successful candidate will be responsible for coordinating across operations, security, vendor, and service management teams to maintain the availability, resilience, and regulatory compliance of business-critical network services. The ideal candidate will have 5-10+ years of hands-on networking experience and be comfortable operating at both a technical and service-management level, supporting incident resolution, driving service improvements, overseeing governance processes, and managing supplier relationships. We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
- Acting as the technical expert for network services
- Reviewing service performance, incidents, problems, and changes
- Advising the TSM on technical risks, priorities, and improvements
- Challenging suppliers or support teams when service levels are not being met
- Supporting major incident resolution and root cause analysis
- Assessing the impact of network changes and projects
- Ensuring network services align with business and operational requirements
- Providing technical input for governance, reporting, and service reviews
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience in Enterprise networking in LAN/WAN across IOS, EOS. (Required)
- Experience in Routing and switching in BGP, OSPF, VLANs, STP. (Required)
- Experience in SD-WAN, Firewalls, DNS, IPAM and Load Balancers. (Required)
- Proven background with exposure to Incident, Problem & Change Management. (Required)
- Excellent communication and collaboration skills to work effectively with diverse teams and stakeholders, including senior leadership and non-technical audiences. (Required)
- Experience in using ticketing and ITSM tools e.g., Jira, ServiceNow. (Required)
- Analytical and detail-oriented, with the ability to assess risks and propose practical solutions. (Required)
Education Degree in a relevant field (e.g., IT, Cybersecurity, Computer Science, or equivalent experience) (Preferred) Languages Spanish (Preferred) Hard Skills
- Strong understanding of enterprise networking technologies, including routing, switching, firewalls, VPNs, and SD-WAN. (Required)
- Experience supporting critical network services within a complex enterprise environment. (Required)
- Strong troubleshooting, analytical, and root cause analysis skills. (Required)
- Excellent stakeholder management and communication abilities. (Required)
- Experience using ticketing and ITSM tools (e.g., Jira, ServiceNow) (Required)
- Security awareness, especially in remediation and hardening (Preferred)
Soft Skills
- Excellent communication and collaboration skills (working with diverse teams, technical and non-technical stakeholders) (Required)
- Analytical and detail-oriented mindset (assessing risks, proposing practical solutions) (Required)
- Ability to balance risk against operational impact (Required)
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Network SME | S3 | CIO | Milton Keynes | employer: Santander Group
Santander Asset Management (SAM) is an exceptional employer, offering a dynamic and entrepreneurial environment for the Senior Portfolio Manager role in London. With a strong focus on innovation and collaboration, employees benefit from competitive salaries, generous pension contributions, and flexible working arrangements, all while having the opportunity to shape a new Emerging Market Corporate Bond Fund from the ground up. SAM fosters a culture of growth and development, empowering its team members to excel in their careers while contributing to the firm's ambition of becoming a leading name in EM fixed income globally.
