At a Glance
- Tasks: Help customers feel confident with their finances through personalised service and digital banking support.
- Company: Join Santander, a tech-driven organisation focused on customer-centric transformation.
- Benefits: Enjoy competitive salary, flexible benefits, and 25 days holiday plus bank holidays.
- Other info: Opportunities for global growth and personal development await you!
- Why this job: Make a real difference in customers' lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service and a collaborative team spirit are essential.
The predicted salary is between 26120 - 31924 £ per year.
Santander is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Working for Santander at one of our TSB Branch locations, you’ll help customers make the most of their money, so that they can feel money confident every day.
Branch Banking is looking for a Customer Service Consultant, based in TSB Kingston branch. In this role, you’ll play a key part in helping customers feel confident, capable and in control of their finances. You’ll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.
To succeed in this role, you will be responsible for:
- Supporting customers across face-to-face, telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, including mobile and online platforms
- Understanding customer needs and proactively identifying the most suitable products and services
- Resolving customer queries efficiently and providing clear, practical solutions
- Building strong, lasting relationships through personalised service and regular engagement
- Encouraging digital self-service adoption using customer devices and in-branch technology
- Collaborating with colleagues to deliver a consistent and high-quality customer experience
- Identifying opportunities to improve how we support customers and enhance service delivery
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. The following requirements represent the knowledge, skills, and abilities essential for success in this role:
- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
The starting salary is £27,550 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.
We offer:
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates, including medical insurance, dental insurance, and health assessments.
- Pension contributions of up to 12.5% of salary.
- Company-funded death-in-service benefit and income protection insurance.
- Opportunities to save or invest in our share plans.
- Access to staff versions of our products with no fees.
- Wellbeing support across physical, mental, social and financial pillars.
- Enhanced family leave and childcare options.
- Volunteering opportunities to make a difference in the communities we serve.
- Global growth opportunities to shape your career.
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
If this sounds like a role you are interested in, then please apply. If there’s anything we can do in the recruitment process to help you achieve your best, get in touch.
Customer Service Consultant | S1 | Branch Banking | Kingston | 12 Month FTC in Kingston upon Thames employer: Santander Group
Santander Asset Management (SAM) is an exceptional employer, offering a dynamic and entrepreneurial environment for the Senior Portfolio Manager role in London. With a strong focus on innovation and collaboration, employees benefit from competitive salaries, generous pension contributions, and flexible working arrangements, all while having the opportunity to shape a new Emerging Market Corporate Bond Fund from the ground up. SAM fosters a culture of growth and development, empowering its team members to excel in their careers while contributing to the firm's ambition of becoming a leading name in EM fixed income globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant | S1 | Branch Banking | Kingston | 12 Month FTC in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Consultant | S1 | Branch Banking | Kingston | 12 Month FTC in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander Group:Your cover letter is your chance to shine! Tell us why you want to work at Santander Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander Group!
How to prepare for a job interview at Santander Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
