At a Glance
- Tasks: Support customers in financial difficulty via phone, providing tailored debt solutions.
- Company: Join Santander, a leading financial services provider committed to customer care and support.
- Benefits: Enjoy hybrid working, 25 days holiday, and a £500 annual cash allowance for benefits.
- Other info: Clear career progression pathways available once proficient in your role.
- Why this job: Make a real difference by helping customers navigate their financial challenges in a supportive environment.
- Qualifications: Experience in customer service, especially with vulnerable clients, is preferred.
The predicted salary is between 19992 - 24992 £ per year.
Overview
You would act as first point of contact via telephony for Santander\'s Retail Customers who are in arrears and/or experiencing financial difficulty. The role will support our customers across all Retail Products - Mortgages, Loans, Banking and Credit Cards. You would use enhanced questioning and comprehensive fact finding to establish the customer\'s needs to determine appropriate sustainable debt solutions and identifying any customer vulnerability. Working with the customer ensuring that appropriate and defined vulnerability strategies are deployed to ensure the right outcome and provide education and appropriate sign posting to our customers, utilising Online Resources, Third Parties and Budget Planning Tools. There are excellent career opportunities for colleagues looking to progress with clear pathways once you are proficient within your existing role. The difference you\'ll make:
- Connecting customer needs with bespoke solutions, facilitating repayment of outstanding debts
- Assisting the customer in making a well-informed decision using a variety of data from health and wealth perspective
- Exhibiting significant personal resilience when overseeing customers in need
- Championing the ongoing enhancement of customer experience and service quality through dedicated ownership and continuous learning
- Experience of working in a servicing, customer-driven telephony environment
- Good communication and listening skills both at a customer and internal level
- Personal resilience when handling emotionally charged conversations
Experience and qualifications
- Experience of supporting customers including vulnerable who are experiencing financial difficulties
It would also be nice for you to have:
- Experience of supporting customers including vulnerable who are experiencing financial difficulties
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).
If you apply for this role in any of these locations, it\'s important you consider your travelling distance, time and cost from your home to the office locations.
We\'re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
Inclusion and rewards
Inclusion At Santander we\'re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
Note: This description includes the following reward and benefits information for part-time/contract roles, which will be prorated to reflect your working hours.
- Starting salary of £24,992
- £500 annual cash allowance to spend on our great range of benefits
- 25 days\' holiday plus bank holidays, which increases to 26 days after 5 years\' service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates, including medical and dental insurance and health assessments
- Free access to a range of digital health services, including GP
- Free access to wellbeing apps and up to three weekly online classes
- 8% of salary into your pension, with employer contributions up to 12.5% if you contribute
- Protection for you and your family, including death-in-service benefit and income protection insurance, with options for discounted life assurance and critical illness cover
- Support for charitable giving and community partnerships
- Share in Santander\'s success through saving or investing in our share plans
- 24/7 online employee discount platform for retailers, entertainment, travel, and more
- Staff versions of Santander products with no fees and access to various deals
Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations in Bradford employer: Santander Group
Santander is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where diversity is celebrated. With clear career progression pathways, competitive benefits including a starting salary of £24,992, generous holiday allowances, and a strong focus on employee wellness, working as a Financial Care Specialist in multiple locations provides a meaningful opportunity to make a positive impact on customers' lives while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations in Bradford
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Santander Group. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations in Bradford
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Santander Group.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Santander Group's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Santander Group
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Santander Group.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Santander Group will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Santander Group employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
