At a Glance
- Tasks: Help customers feel confident with their finances through personalised support and digital banking.
- Company: Join Santander, a leading bank committed to innovation and customer-centric service.
- Benefits: Enjoy competitive salary, flexible benefits, and extensive wellbeing support.
- Other info: Opportunities for global growth and volunteering to give back to the community.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Experience in customer service and a collaborative mindset are essential.
The predicted salary is between 25638 - 25638 £ per year.
In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances.
You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long-term trust and loyalty.
We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers.
To succeed in this role, you will be responsible for
- Supporting customers across face-to-face, telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, including mobile and online platforms
- Understanding customer needs and proactively identifying the most suitable products and services
- Resolving customer queries efficiently and providing clear, practical solutions
- Building strong, lasting relationships through personalised service and regular engagement
- Encouraging digital self-service adoption using customer devices and in-branch technology
- Collaborating with colleagues to deliver a consistent and high-quality customer experience
- Identifying opportunities to improve how we support customers and enhance service delivery
- WHAT YOU'LL BRING
Our people are our greatest strength.
Every individual contributes unique perspectives that make us stronger as a team and as an organisation.
We're enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Experience delivering excellent customer service across multiple channels
- Experience supporting customers with financial products or services
- Experience working in a collaborative team environment, Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
- Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
- Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
- Global growth opportunities to shape your career, learn new skills and explore what's possible across our international network.
- LOCAL COMPLIANCE
At Santander, we're proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We're committed to creating a recruitment experience that's accessible, fair and welcoming for all candidates.
We want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.
- All candidates must have the right to work in the UK to commence employment with Santander.
- Santander (www. santander. com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey.
Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
The starting salary is £25,638 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.
- £500 annual cash allowance to spend on our great range of benefits. Include salary where authorised
- 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
- We put 8% of salary into your pension, even if you don't contribute yourself.
We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Share in Santander's success by saving or investing in our share plans.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
- #J-18808-Ljbffr
Customer Service Consultant | S1 | Branch Banking | King's Lynn | 12 Month FTC employer: Santander Group
Santander Asset Management (SAM) is an exceptional employer, offering a dynamic and entrepreneurial environment for the Senior Portfolio Manager role in London. With a strong focus on innovation and collaboration, employees benefit from competitive salaries, generous pension contributions, and flexible working arrangements, all while having the opportunity to shape a new Emerging Market Corporate Bond Fund from the ground up. SAM fosters a culture of growth and development, empowering its team members to excel in their careers while contributing to the firm's ambition of becoming a leading name in EM fixed income globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant | S1 | Branch Banking | King's Lynn | 12 Month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Santander Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Santander Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Consultant | S1 | Branch Banking | King's Lynn | 12 Month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Santander Group.
How to prepare for a job interview at Santander Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Santander Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Santander Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
