At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join a supportive team at Santander, where diversity and inclusion thrive.
- Benefits: Starting salary of £24,000, 25 days holiday, and great health benefits.
- Other info: Flexible role with opportunities for growth and a vibrant workplace culture.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Outstanding customer service skills and effective communication are essential.
The predicted salary is between 24000 - 24000 £ per year.
Overview
For our customers, you\'ll be more than just the friendly face and voice of Santander. You\'ll be a listener and problem solver. Whether you\'re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\'ll never know what the next challenge will be. What\'s not in doubt is that you\'ll have plenty of support. Life in a branch can be busy, varied and challenging, so we\'re a close-knit team. You\'ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You\'ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You\'re the eyes and ears of our business after all. The difference you\'ll make:
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Essential requirements
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK
Nice to have
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
Role details
We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm. The role is based in our Rochdale Branch.
Inclusion
At Santander we\'re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
Rewards and benefits
- Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days\' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
- Free access to a range of digital health services, including GP.
- Free access to wellbeing apps and up to three weekly online classes.
- We put 8% of salary into your pension, even if you don\'t contribute yourself. We\'ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- Support your favourite causes through charitable giving and our community partnerships.
- Share in Santander\'s success by saving or investing in our share plans.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.
Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Rochdale[...] in Milnrow employer: Santander Group
Santander is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for Customer Experience Advisors in Rochdale. With a strong focus on employee growth, you will benefit from comprehensive training, a competitive salary, and a generous benefits package, including 25 days of holiday and a robust pension scheme. The vibrant team culture encourages collaboration and flexibility, ensuring that every day brings new challenges and opportunities to make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Rochdale[...] in Milnrow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Santander's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a tricky customer query or a tech issue. Being prepared with examples will help you shine when they ask about your experience.
✨Tip Number 3
Show off your flexibility! Since the role involves a variety of tasks, be ready to discuss times when you've adapted to changing situations or taken on new challenges. This will demonstrate that you're a great fit for their dynamic environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Rochdale[...] in Milnrow
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Be a Problem Solver:In your application, share examples of how you've tackled challenges and found solutions for customers. We love candidates who can think on their feet and adapt to different situations!
Tailor Your Application:Take a moment to read through the job description and align your skills with what we're looking for. Personalising your application shows us that you're genuinely interested in the role and understand what it entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the info you need about the role there!
How to prepare for a job interview at Santander Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer, whether in person or over the phone. Be ready to share specific examples that highlight your problem-solving abilities and how you effectively communicated with customers.
✨Research Santander's Values
Familiarise yourself with Santander's values of Simple, Personal, and Fair. During the interview, demonstrate how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team and contributing to their mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle various customer interactions. Practice responses to common situations, like dealing with a frustrated customer or explaining a complex product. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Flexibility and Team Spirit
Since the role requires a flexible approach and teamwork, be prepared to discuss how you've adapted to changing situations in previous jobs. Share examples of how you've collaborated with colleagues to improve customer experiences, highlighting your can-do attitude and willingness to take on diverse tasks.
