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For Companies At a Glance
- Tasks: Be the friendly face and voice of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading bank that values diversity and supports its employees.
- Benefits: Enjoy a starting salary of £24,000 pro-rata, 25 days holiday, and flexible healthcare options.
- Why this job: This role offers a chance to make a real impact on customer experiences in a supportive team.
- Qualifications: You need great customer service skills and a can-do attitude; no specific experience required.
- Other info: Part-time role in Newcastle, working 17.5 hours across Monday to Saturday.
The predicted salary is between 28800 - 33600 £ per year.
Overview
For our customers, you\’ll be more than just the friendly face and voice of Santander. You\’ll be a listener and problem solver. Whether you\’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\’ll never know what the next challenge will be. You\’ll have plenty of support and be part of a close-knit, multi-skilled branch team. You should be totally flexible in your approach and comfortable undertaking a broad range of activities, not limiting your time and focus to one element of the role.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications & Requirements
- Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities
Notes
- We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.
- This is a part-time permanent branch-based role, working 17.5 hours across Monday to Saturday within 8:00am – 6:00pm
- The role is based in our Newcastle branch
Benefits & Additional Information
- Inclusion At Santander: we value belonging and support for all colleagues, celebrating diversity and development through our Simple, Personal, and Fair values.
- Starting salary of £24,000 pro-rata plus a £500 annual cash allowance to spend on our benefits.
- 25 days\’ holiday plus bank holidays (increases to 26 days after 5 years) with optional purchase of up to 5 additional days.
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates, including medical and dental insurance and health assessments.
- Free access to digital health services, including GP, and wellbeing programs.
- Employer pension contributions of 8% of salary (up to 12.5% if you contribute and you can take cash).
- Company-funded life cover, income protection, and optional additional cover discounts.
- Support for charitable giving and community partnerships; share plans available.
- 24/7 access to an online employee discount platform for retailers, entertainment, dining, travel and more.
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Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Newcastle employer: Santander Group
Contact Detail:
Santander Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Newcastle
✨Tip Number 1
Familiarise yourself with Santander's values and customer service philosophy. Understanding their approach to customer interactions will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice active listening skills. As a Customer Experience Advisor, you'll need to truly understand customer needs. Role-play scenarios with friends or family to enhance your ability to listen and respond effectively.
✨Tip Number 3
Research common banking queries and issues customers face. Being knowledgeable about typical customer concerns will allow you to showcase your problem-solving skills and readiness to assist during the interview process.
✨Tip Number 4
Network with current or former employees of Santander. They can provide insights into the company culture and expectations, which can be invaluable in preparing for your interview and understanding what it takes to succeed in the role.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail & Business Banking | Customer Interactions | Newcastle
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and qualifications required for the Customer Experience Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Customer Service Skills: Emphasise your proven ability to deliver outstanding customer service. Provide specific examples from your past experiences, whether in face-to-face or telephony roles, that demonstrate your problem-solving skills and your commitment to going above and beyond for customers.
Show Flexibility and Teamwork: Mention your flexibility and willingness to undertake a broad range of activities. Highlight any experiences where you successfully worked as part of a team, showcasing your adaptability to changing business needs and priorities.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to improving the customer experience at Santander. Make sure to convey your enthusiasm for the position and the company.
How to prepare for a job interview at Santander Group
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in delivering outstanding customer service. Share specific examples of how you've gone above and beyond for customers, whether face-to-face or over the phone.
✨Demonstrate Effective Communication
Prepare to discuss how you effectively communicate with customers to understand their needs. Practice active listening techniques and be ready to explain how you would handle various customer queries.
✨Emphasise Flexibility and Adaptability
Since the role requires a flexible approach, be prepared to discuss times when you've adapted to changing circumstances or taken on a variety of tasks. This will show that you're open to a broad range of activities.
✨Research Santander's Values
Familiarise yourself with Santander's values of being Simple, Personal, and Fair. Be ready to discuss how these values resonate with you and how you can contribute to creating a positive customer experience.