At a Glance
- Tasks: Be the friendly face of Santander, helping customers with their banking needs.
- Company: Join a leading retail bank that values customer experience and teamwork.
- Benefits: Enjoy competitive pay, generous holiday, and wellness perks.
- Other info: Flexible hours and opportunities for growth within a global network.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 31579 £ per year.
Role Overview
Santander is looking for a Customer Experience Advisor based out of Wigston Branch, working 24.5 hours per week on a rota'd basis Monday to Saturday, between 8am and 6pm. In this role you will serve as the first point of contact for customers in branch or over the phone, assisting with day‑to‑day transactions, queries, and servicing, and building relationships to find solutions.
Responsibilities
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day‑to‑day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service either from a face‑to‑face or a telephony background (Required)
- The ability to communicate effectively with customers to truly understand their needs (Required)
- A real desire to go above-and-beyond for customers (Preferred)
- Effective team working skills with a flexible, can‑do approach to work (Preferred)
- Openness to a broad range of activities even if outside of standard expectations (Preferred)
- Ability to grow, adapt and change accommodating business needs and priorities (Preferred)
- Right to work in the UK to commence employment with Santander
Compensation & Benefits
- Salary Range: £25,000 - 31,579.00 GBP per annum (depending on experience); annual salary is based on a standard 35‑hour working week. Plus a £500 annual cash allowance to spend on benefits.
- 25 days' holiday plus bank holidays, which increases to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates (medical insurance, dental insurance, health assessments).
- Pension: 8% of salary automatically contributed by Santander; if you contribute, Santander matches up to 12.5% of salary and offers a cash option.
- Protection benefits: company‑funded death‑in‑service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover.
- Share plans to share in Santander's success.
- Employee discounts on Santander products and services.
- Wellbeing programmes: access to wellness partners across four pillars (physical, mental, social, financial) including gym discounts, online classes, flexible healthcare and mental health support.
- Family support: enhanced leave, childcare options and tailored wellbeing support.
- Volunteering opportunities.
- Global growth opportunities across international network.
Customer Experience Advisor | S1 | Retail Banking | Wigston employer: Santander Group
Santander is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and development. As a Customer Experience Advisor in Wigston, you will benefit from competitive salary packages, generous holiday allowances, and access to comprehensive health and wellness programmes, all while being part of a dynamic team dedicated to enhancing customer satisfaction. With opportunities for global growth and a commitment to recognising and rewarding your contributions, Santander is the ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Wigston
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Santander Group often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Santander Group.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Wigston
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Santander Group and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Santander Group. A little light-heartedness can go a long way!
How to prepare for a job interview at Santander Group
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
