At a Glance
- Tasks: Be the friendly face of Santander, helping customers with transactions and tech support.
- Company: Join Santander UK, a leading bank focused on customer experience.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Work in a dynamic environment with a supportive team.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Santander UK is seeking a Customer Experience Advisor at the Southport Branch.
The role is 24.5 hours per week on a rota basis, Monday to Saturday, 8am–6pm.
You will be the friendly face and voice, handling transactions, assisting with technology in-branch and on the phone, and protecting customers against scams.
You’ll thrive in a multi‑skilled environment with strong customer service focus, flexible approach, and a passion for improving customer experience across channels.
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Banking Experience Champion — Customer Care & Tech Help employer: Santander Group
Santander Asset Management (SAM) is an exceptional employer, offering a dynamic and entrepreneurial environment for the Senior Portfolio Manager role in London. With a strong focus on innovation and collaboration, employees benefit from competitive salaries, generous pension contributions, and flexible working arrangements, all while having the opportunity to shape a new Emerging Market Corporate Bond Fund from the ground up. SAM fosters a culture of growth and development, empowering its team members to excel in their careers while contributing to the firm's ambition of becoming a leading name in EM fixed income globally.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Experience Champion — Customer Care & Tech Help
✨Connect with Campus Reps
If you're looking for part-time work in banking, try to connect with your university's career services and campus representatives from banks. They often host recruitment events or provide exclusive job listings, which can give you a leg up in the application process.
✨Get Involved in Financial Societies
Join finance or investment clubs at your university. These societies not only provide fantastic networking opportunities but also often collaborate with financial institutions for internships or part-time roles, making it easier for us to land those positions.
✨Use LinkedIn for Hidden Gems
Keep an eye on LinkedIn for part-time opportunities at banks, specifically targeting roles like customer service or administrative support. Companies like Santander Group often post openings there first, so be on the lookout and don’t forget to engage with their content!
✨Showcase Your Skills Directly
When applying for a part-time role, consider creating a simple portfolio that highlights your finance-related skills or projects. Whether it's a personal finance blog, a financial analysis you've done, or any relevant coursework, having this ready can impress hiring managers at Santander Group.
We think you need these skills to ace Banking Experience Champion — Customer Care & Tech Help
Some tips for your application 🫡
Show Off Your Numbers Game:In the banking and financial services world, it's all about numbers. Highlight any relevant coursework, grades, or certifications, like AAT or CFA, on your CV. If you can point to specific projects or tasks where you managed finances or analysed data, that's a big plus!
Tailor Your Cover Letter to Us:When writing your cover letter, don’t just reiterate your CV. Tell us why you want to work at Santander Group and how this part-time role fits into your career goals. Map your skills and experiences directly to the job spec, and don’t forget to weave in any technical skills you have, like experience with financial software!
Marry Experience with Availability:Since this is part-time, it’s super important to state your availability clearly in your application. Highlight any previous work experience, even if it's not directly in finance, that shows your reliability and ability to juggle various commitments. Flexibility can be a real asset!
Keep It Professional Yet Personal:While you want to keep a professional tone, don’t be afraid to inject a bit of your personality into your application. Especially for a part-time role, we’re looking for someone who's not just skilled but also a good fit for the team at Santander Group. A little light-heartedness can go a long way!
How to prepare for a job interview at Santander Group
✨Brush Up on Your Numbers
For a role in banking and financial services, you’ll likely encounter numerical tests that gauge your analytical skills. So, let’s whip out those maths skills! Practise mental arithmetic and get comfy with basic financial concepts; this'll really help you shine during the assessment stages.
✨Know Your Financial Products
Knowing your stuff about the various financial products and services is crucial. Be prepared to discuss topics like loans, mortgages, investment funds, and credit options. Having a finger on the pulse of current market trends and economic events can also give you an edge—the interviewers will appreciate your insight!
✨Flexibility and Commitment are Key
Since you're aiming for a part-time position, emphasise your flexibility and willingness to commit your time effectively. Highlight your ability to balance studies or other commitments while delivering results at work. This kind of attitude can set you apart from the competition.
✨Showcase Your Portfolio of Experience
Even though it’s a part-time role, companies want to see your motivation and past experience. Bring examples of relevant projects or roles, including internships or coursework that demonstrate your understanding and passion for banking and finance. The more tangible your examples, the more convincing you’ll be!
