Senior Product & Propositions Manager | S4 | Retail & Commercial Banking | Milton Keynes | Internal Mobility

Senior Product & Propositions Manager | S4 | Retail & Commercial Banking | Milton Keynes | Internal Mobility

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.

THE DIFFERENCE YOU MAKE

Retail & Commercial Banking is looking for a Senior Product Proposition Manager based out of Milton Keynes.

This role is a 6 month secondment.

This is a high-impact opportunity to help shape two of Santander UK’s major Everyday Banking changes: 123 Rewards, our future loyalty proposition, and PCA Simplification, our programme to create a clearer, more differentiated current account range.

You will lead proposition development and delivery across complex, highly visible change, working across Product, Commercial, Customer, Technology, Distribution, Risk and external partners to turn strategy into propositions that customers value and the bank can deliver.

This is a role for someone who can move comfortably between strategy and execution — setting direction, making decisions, building the business case, influencing senior stakeholders and driving teams to deliver. You will have genuine scope to shape how Santander serves its customers and how we grow deeper, more valuable relationships.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Lead the development and implementation of product and proposition strategy across 123 Rewards and PCA Simplification, including customer value proposition, proposition mechanics, pricing and product strategy.

• Own strategic product outcomes, translating the strategy into clear priorities, plans, milestones and decisions across complex, cross-functional programmes.

• Lead customer growth and engagement, using customer insight, data and behavioural understanding to shape propositions and experiences that deepen relationships and deliver commercial value.

• Own or lead business cases, investment and funding requirements, ensuring assumptions, economics and benefits are robust and aligned to strategic priorities.

• Lead product economics and performance, including P&L / Balance Sheet responsibilities where applicable, and ensure propositions deliver against agreed financial and customer outcomes.

• Lead senior stakeholder alignment and prioritisation across Product, Commercial, Technology, Customer, Distribution, Risk and other functions, securing the decisions and resources required to deliver change.

• Lead third-party and partner relationships, setting direction, managing performance and ensuring external partners deliver against agreed outcomes.

• Lead proposition and launch readiness, ensuring customer journeys, communications, operational requirements and supporting capabilities are aligned ahead of implementation.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Significant experience in product management, proposition development, customer experience or a related commercial role, ideally within a complex organisation. (Required)

• Strong track record of leading complex, cross-functional programmes and delivering strategic product or proposition change from concept through to implementation. (Required)

• Proven experience using customer insight, data and commercial analysis to shape strategy, investment decisions and product prioritisation. (Required)

• Experience of owning or contributing to business cases, budgets and commercial outcomes, with the ability to challenge assumptions and make evidence-based recommendations. (Required)

• Experience managing third-party / partner relationships and influencing external organisations to deliver against agreed outcomes. (Preferred)

Education

• Degree level educated or equivalent relevant professional experience. (Required)

• Relevant qualification or professional experience in product, marketing, commercial or customer proposition management. (Preferred)

Languages

• English – fluent written and verbal communication. (Required)

Hard Skills

• Strong understanding of product development, proposition strategy and customer value propositions. (Required)

• Strong commercial and financial analysis skills, including business cases, pricing, product economics and investment appraisal. (Required)

• Strong programme and delivery skills, including planning, prioritisation, risk, dependency and resource management across complex change. (Required)

• Strong understanding of customer journeys, digital experience and go-to-market delivery. (Preferred)

Soft Skills

• Excellent influencing and stakeholder management skills, with the confidence to challenge constructively and secure decisions at senior level. (Required)

• Strong strategic thinker who can turn ambiguity into clear direction, priorities and action. (Required)

• Highly collaborative and able to operate effectively across multiple functions, teams and external partners. (Required)

• Strong customer focus, with the ability to balance customer outcomes, commercial value and delivery practicality. (Required)

• Comfortable leading through change, creating clarity and maintaining pace in a complex environment. (Preferred)

WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£74,144.00 - £111,216.00 per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

• Competitive rewards that reflect the real impact you make and the value you bring.

• Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.

• Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.

• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.

• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).

When applying, please consider the travel distance, time and cost to your chosen office location(s).

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

For further Guidance please visit Internal Mobility - Candidate Guidance.

If you want to know more about the opportunity:

Please contact nadesh.sithambaram@santander.co.uk