At a Glance
- Tasks: Manage vehicle fleets and provide top-notch customer support in a dynamic environment.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible benefits.
- Other info: Hybrid role with opportunities for professional development and a supportive workplace culture.
- Why this job: Be part of a team that values diversity and supports your career growth.
- Qualifications: Customer service experience and strong organisational skills are a plus.
The predicted salary is between 24500 - 26000 £ per year.
Country: United Kingdom
Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for an organised
Fleet Operations Executive to join our team in the Newport Pagnell & Milton Keynes office on a 12 month Fixed Term Contract.
In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customers car.
Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business.
You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.
Please note this role is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office.
Responsibilities
- Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’s
- Answering calls received and dealing with enquiries in a timely and efficient manner
- Ensuring that accurate records are maintained using a combination of fleet systems
- Carrying out a variety of fleet operational activities
- Producing reports and management information
- Managing customer enquiries
- Support the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)
- Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibre
- Handling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on track
- Attending of court to sign statutory declarations or supporting of justice summons
- Updating and maintaining client contacts for appropriate processes
- Preparation of invoices and paperwork
- Assisting with the drafting and implementation of effective policies and processes regarding fleet operations
- Sending and maintaining monthly reporting requirements adhering to KPI’s
- Updating and maintain spreadsheets
- Assisting with the processing of payments
- Assisting our Third-Party supplier with the arrangement of the collection of the vehicle
- Preparing end of contract billing
We’re looking for people who have
- Previous collections experience (preferred not essential)
- Customer services experience
- Strong negotiation skills, and tenacity when negotiating for a pre-determined outcome
- An understanding of the importance of discretion/professionalism when dealing with sensitive financial matters
- A confident telephone manner
- Attention to detail as well as sound numeracy skills
- Ability to work under pressure
- Confidence in decision making
- Computer Literacy/MS office skills (including Outlook/Excel/Word etc)
- A persuasive, persistent and self-motivated attitude
We have a range of benefits available which include
- Competitive salary of £24,500 - £26,000 (dependent on skills & experience)
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Other things you need to know
- The hours for this post are 09:00-17:00 across Monday to Friday
- The company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)
- You will be required to work full time in the office during your training period until you are at the required standard to start working on a hybrid basis (this will be line managers discretion)
- Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.
We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
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SCUK Fleet Operations Executive, 12 month Fixed Term Contract employer: Santander Consumer (UK) plc
Santander Consumer Finance is an excellent employer, offering a dynamic work environment in Cranfield where collaboration and efficiency are at the forefront of our operations. With a strong focus on employee growth, we provide ample opportunities for professional development and a supportive culture that values teamwork and innovation. Join us to be part of a company that prioritises your career while ensuring a meaningful impact in the logistics sector.
Contact Details:
Santander Consumer (UK) plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SCUK Fleet Operations Executive, 12 month Fixed Term Contract
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We think you need these skills to ace SCUK Fleet Operations Executive, 12 month Fixed Term Contract
Some tips for your application 🫡
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Tailor Your Cover Letter to Santander Consumer (UK) plc:This is your chance to really connect with the team at Santander Consumer (UK) plc. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
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How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Logistics Tools
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✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
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✨Understand the Big Picture
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