SCUK De-Fleet Administrator

Country: United Kingdom

Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for a De‑fleet Administrator to join the expanding Leasing team in Milton Keynes on a 12‑month initial contract. This role plays a key part in supporting the effective management of the end‑of‑contract vehicle lifecycle, ensuring processes are completed accurately, efficiently, and in line with industry guidelines.

Please note: This is a hybrid role working at least 3 days a week in the office, once initial new starter training is complete. You will be based initially in our Newport Pagnell office (for up to 6 months) and then will be working in our Milton Keynes office.

Responsibilities

• Review end of contract vehicle damage and process in accordance with BVRLA guidelines.
• Action requests and support the wider business with any end‑of‑contract query.
• Follow the de‑fleet processes and support the wider business.
• Supporting collection of vehicles when required and associated tasks.
• To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels.
• Ensure each communication is dealt with in a professional manner.
• Clearly and accurately document any actions taken.
• Provide an exceptional level of service, adapting to different scenarios and challenges.
• Make informed decisions collaboratively with customers to provide appropriate solutions.
• Understand issues from the customer’s perspective, by asking pertinent questions to drive further understanding.
• Gathering information from relevant external parties.
• To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.
• Adhere to company complaints policies & procedures.
• To be able to multitask and be flexible within the tasks delegated on a daily basis.
• To ensure all customer related data is accurately recorded and always factual in line with GDPR.
• Achieving monthly targets set by the leadership team.
• Resolving queries within agreed authority.
• Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection.

What we’re looking for

• Previous experience in an administrative role dealing with customers both verbally and in writing.
• Must possess first‑class written and verbal communication skills and be able to effectively communicate with both internal and external stakeholders across the business.
• Strong attention to detail and produce work to the highest standard.
• Must display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions (self and team) across multiple tasks.
• Must be capable of planning daily work allocation to prioritise urgent and important tasks first and then work through all other tasks keeping to deadlines.
• Computer literacy/MS office skills (including Outlook/Excel/Word etc).

Benefits

• Competitive salary of £26,000.
• 25 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.