SCUK Customer Service Advisor in Redhill

Country: United Kingdom

Santander Consumer Finance (SCUK) is looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, requiring full‑time office attendance for the first 6 months (fully remote workers will not be considered).

In this rewarding role you will be absolutely customer obsessed, a strong team player with a collaborative approach, and always keep the customer at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and make decisions with a true desire to ensure an exceptional customer experience every time.

All new starters are subject to our background vetting checks that take up to 4 weeks. Interviews will take place at the SCUK Redhill office in July and August, with a starting date in October. The closing date for this advert is end of day, Monday 13th July 2026.

Day‑to‑day responsibilities

• Answer a high volume of calls and interact with customers over live chat and email.
• Deal with customers' day‑to‑day needs, complex queries, and aim to provide resolution on the first call.
• Investigate customer queries, raise appropriate issues, and escalate where needed.
• Ensure service and customer demand is met to a high standard and within an agreed SLA.
• Liaise closely with other teams to advocate on behalf of customers.
• Be empathetic to customers' personal circumstances to understand their requirements and provide personalised solutions where possible.
• Be a digital communications expert, assisting customers digitally using their own device.

What will make you stand out?

• Excellent customer service experience.
• Self‑motivated and upbeat, with the aim to achieve agreed objectives and engage with career and personal development offerings to drive your career.
• Passion and dedication to deliver fantastic service and get the best outcome every time.
• Excellent communication skills with the ability to work effectively as part of a team.
• Ability to maintain high levels of accuracy whilst working to tight timeframes.

Things you need to know

The department operates between the hours of 8 am and 6 pm and you will be required to work across the following shift pattern:

• Week 1 – 08:00–15:00 (1‑hour unpaid break) & Saturday 09:00–14:00
• Week 2 – 09:00–17:00 (1‑hour unpaid break)
• Week 3 – 10:00–18:00 (1‑hour unpaid break)
• Week 4 – 08:00–16:00 (1‑hour unpaid break)
• Week 5 – 09:00–17:00 (1‑hour unpaid break)
• Week 6 – 10:00–18:00 (1‑hour unpaid break)

These hours equate to an average of a 35‑hour week over a 4‑week period. There is also a requirement to work 2 bank holidays per year.

Benefits

• Competitive salary of £27,138 per annum.
• 25 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres, etc.
• Local retail and high‑street brand discounts.

Location & Training

Full training for this role will be provided on site at our Redhill office for the first 6 months. After this time, hybrid working will be available (with a minimum of 3 days a week in the office) as per line manager's discretion and dependent on the individual's work performance.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.