SCUK IT Business Analyst in Redhill

This role supports business improvement initiatives and projects by understanding change needs, assessing impact, capturing, analysing and documenting requirements, and supporting the delivery of new requirements throughout the project lifecycle. The primary position is a Business Analyst with basic project management duties (planning, issue and risk management, governance), working within a business change team across existing platforms and new initiatives. Role is hybrid – at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities

• Facilitating and supporting information gathering workshops.
• Working with business users to identify, analyse, evaluate and problem solve operational issues.
• Documenting business needs including business processes and requirements.
• Gaining business and key stakeholder buy-in to requirements.
• Managing third-party contributions to the project.
• Supporting the business in defining (and where appropriate executing) test plans, including creating test scenarios.
• Understanding and contributing to project plans and implementing agreed actions in a timely manner.
• Adhering to the agreed project methodology and providing feedback where appropriate.
• Proactively providing project support to the project manager and project teams.
• Managing project risks and issues.
• Where necessary adopting the role of the project manager on smaller changes.
• Assisting business users in implementation and embedding of change.
• Dealing with or escalating any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework.
• Adhering to our commitment to Consumer Duty, ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection.

What we’re looking for

• Significant practical experience in a similar role with demonstrable evidence of delivering projects on time, to quality and within budget.
• Ability to perform basic project management duties including planning, issue/risk management and governance.
• Experience working within Waterfall and Agile project management frameworks.
• Experience within the financial sector is beneficial.
• Strong communication skills (written and verbal) and ability to adapt communication style to all levels of staff.
• Strong business process mapping (Visio) and analysis experience.
• Proven analytical and problem-solving skills.
• Stakeholder management and conflict resolution.
• Proactive and able to work under own initiative.
• Ability to work across multiple initiatives, adjusting to shifting priorities.
• Solid work ethic with attention to detail.
• ISEB/ISTQB or equivalent qualification desirable.
• IIBA, BCS, PMI or equivalent Business Analysis certification an advantage.
• PRINCE II certification an advantage.

Benefits

• Competitive salary dependent on experience.
• 27 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• Private medical cover.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres, etc.

Hours: 09:00-17:00 Monday to Friday.

Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. We have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part-time hours, please let us know and we can assess your requirements.