SCUK Economic Crime Compliance Manager in Redhill

Company: Santander Consumer Finance – a leading motor finance company in the UK.

Location: Redhill office (hybrid role, at least 3 days a week). Remote workers will not be considered.

Purpose: Deliver a first‑class Economic Crime Compliance function, ensuring the business operates in compliance with all applicable laws, rules and regulations while supporting the strategy and commercial aims of the business.

Responsibilities:

• Maintain awareness of proposed changes to Financial Crime and fraud laws and regulation, clarify and assess potential impact on SCUK and prepare briefings for ExCo as necessary.
• Represent SCUK on industry or regulatory forums to discuss developments and gain insight to inform of SCUK activity.
• Support the development and maintenance of compliant, customer‑focussed policies and procedures through maintaining an up‑to‑date awareness of developments to European and UK legislation, drawing on direction and guidance by senior management as required; to ensure delivery of relevant parts of these policies.
• Manage implementation of all changes necessary arising from new law, regulation, rules, guidance, codes of conduct and industry best practice - in addition to policies imposed upon SCUK by our parent bank, Santander Consumer HQ and/or the wider Santander Group.
• Ensure that appropriate, relevant and up to date Economic Crime compliance training is delivered across the business, including mandatory online modules and face to face sessions.
• Maintain staff awareness of our regulatory obligations and compliance policies via use of various mediums.
• Support development of effective Financial Crime and fraud MI capabilities and feedback systems to ensure that appropriate key risk indicators are identified and monitored by the businesses in a timely manner.
• Liaise with internal departments to ensure Santander Consumer‑wide reports accurately reflect the status of each function, escalating issues to senior management as and when appropriate.
• Analyse Financial Crime and fraud MI to ensure processes/procedures operate in a compliant manner and are consistent with high‑level policy.
• Where shortfalls exist, recommend strategies/plans for improvement and monitor action.
• Be pro‑active in identifying financial crime and fraud risks (including associated reputational risks) and issues and support the delivery of appropriate solutions to mitigate and/or address these.
• Ensure senior management are promptly advised of any significant issues as they arise and assist in formulating action plans and preparation of any necessary notifications to regulators.
• Instigate projects or initiatives which close regulatory gaps and manage actions to address issues identified via in‑house monitoring, Internal Audit reports or regulatory reviews.
• Review, research, develop and recommend systems, procedures and services to support continual improvement of quality assessments of compliance.
• Assess, establish and monitor the effectiveness of initiatives that will produce significant improvements in regulatory compliance across the business.
• Be the Compliance lead on Financial Crime and fraud related activities.
• Design, implement and embed controls relevant to risks identified and perform ongoing testing of the design and performance of controls to ensure they remain effective in managing financial crime and fraud risks.
• Represent the SCUK Compliance function at internal and external meetings, forums and committees as and when required.
• Ensure compliance with relevant Financial Crime and fraud policies and procedures and new regulatory requirements.
• Manage the performance and development of individual members of other functions within the wider department.
• Ensure own continual professional and personal development.
• Support the development and upskilling of more junior members.
• Own and enhance existing risk frameworks, becoming the SME for the business and ensuring alignment with wider internal and external frameworks.
• Take the lead of key Financial Crime and fraud reports required by both internal and external audiences, coordinating with the relevant teams where necessary.
• Ensure timely collation, production and publication of high‑quality papers, minutes and tracking of actions.
• Be responsible for the preparation of producing reporting and papers for the Financial Crime Committee or other relevant committee.
• Lead and direct the Onboarding & Exits Sub‑Committee and take responsibility for the production of relevant papers in a timely fashion.
• Support the implementation of the Strategic Blueprint and any strategic initiatives as communicated by SCUK; be an ambassador and role model the TEAMS behaviours.

Technical Expertise:

• Identify key Santander Consumer initiatives where subject matter expertise is required in order to be compliant, and ensure the business has access to appropriate advice as and when required.
• Act as a point of contact for technical guidance and policy interpretation, identifying those issues that cannot immediately be solved and escalating as appropriate.
• Regularly review industry publications and other external information and share knowledge (upward and downward) as appropriate.

Risk:

• Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework.
• Adhere to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection.

Qualifications:

• Significant risk and compliance experience and be well versed in the area of financial services operations.
• A strong commercial awareness and an ability to produce technical and policy output which is clear and practical.
• Strong communicator/influencer evidence of effective management of stakeholders up to Board Level.
• Demonstrated experience in providing solutions to regulatory issues and taking ownership of resolution.
• A detailed knowledge of regulatory and industry matters gained from UK finance or banking organisations.
• People management – experience in leading and developing teams and individuals.
• A sound understanding of risk controls, processes, measures and related MI/reporting and the related technical knowledge.
• Sound knowledge of regulated and compliant environments and the control thereof.
• Has ideally worked within motor related financial services or as a minimum worked within a related services sector or within economic crime risk or compliance within a financial services firm.
• Is able to produce sound working documentation and presentations, including business case proposals and requirements, briefs and presentations.
• Has an appreciation of legal, regulatory and compliance issues relating to the use of customer data and is familiar with the principles encapsulated within ‘treating customers fairly’ and conduct risk.

Benefits:

• Competitive salary of £60k - £65k, dependent on experience.
• 30 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• Car allowance.
• Private medical cover.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.

Inclusion and Diversity: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

Part‑time hours: Should you want to be considered for part‑time hours, please let us know and we can assess your requirements.

Next Steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Legal and Finance