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- Tasks: Answer calls, process finance applications, and resolve dealer queries in a dynamic team.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible benefits.
- Other info: Hybrid role with excellent career growth and training opportunities.
- Why this job: Make an impact in a supportive environment while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are key.
The predicted salary is between 27000 - 27000 £ per year.
Country: United Kingdom
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and is one of the UK’s leading motor finance companies. The role is for a Dealer Contact Centre & Funding Advisor who will join our New Business team on a 12‑month fixed term contract, working 3 days a week in the office.
In this role you will:
- Answer inbound telephone calls from motor dealers/brokers professionally and transfer to appropriate teams.
- Process finance applications within delegated mandate authority, ensuring compliance with Service Level Agreements (SLAs), regulatory and compliance requirements and Consumer Duty principles.
- Respond to email queries, handle signed/completed documentation, manage the GI error queue within SLA, and process post and generic interface errors.
- Provide advice to resolve dealer queries verbally and in writing, liaise with field‑based sales staff, dealers and other business areas, and support the Leisure & Specialist Funding & DCC team.
- Work with the Funding Online referral queue, identify potential fraud, vulnerable customers and manage the related risks in accordance with SCUK risk policies.
Benefits:
- Competitive salary circa £27,000 (dependent on experience).
- 25 days holiday per annum, plus bank holidays.
- Annual bonus based on personal and company performance.
- £500 flexible benefit allowance.
- Generous pension contributions.
- Employee assistance programme.
- Sharesave scheme.
- Reduced rate gym passes available at 3,000 gyms, leisure centres, etc.
Qualifications:
- Excellent communication skills and a professional telephone manner.
- Proactive team player who can work independently.
- Self‑motivated and enthusiastic.
- Strong computer literacy and numeracy skills.
- Decisive and inquisitive.
- Ability to work under pressure and meet tight deadlines.
- Experience in call/contact centre/telephone‑based roles (desirable but not essential).
- Strong influencing and negotiating skills (desirable but not essential).
Santander Consumer Finance is committed to zero‑tolerance for discrimination, bullying, harassment or victimisation of any kind. The hours of work will be 35 hours per week, Monday to Friday 9‑5 with one late shift 11‑7 in 4 and 1 weekend in 4 with lieu days Thursday and Friday the following week. You will also be required to work 2 bank holidays a year. This role is hybrid, requiring a minimum of 3 days in the office; the first 6 months will require full time onsite training.
SCUK Dealer Contact Centre & Funding Advisor (12 month FTC) in Redhill employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SCUK Dealer Contact Centre & Funding Advisor (12 month FTC) in Redhill
✨Tip Number 1
Get to know the company! Research Santander Consumer Finance UK and understand their values, products, and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves answering calls from motor dealers and brokers, make sure you’re comfortable speaking on the phone. Role-play with a friend or family member to get used to handling queries and transferring calls smoothly.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows that you’re not just there to answer questions but are also keen to engage and understand how you can contribute to the success of the Dealer Contact Centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company culture and other opportunities that might interest you.
We think you need these skills to ace SCUK Dealer Contact Centre & Funding Advisor (12 month FTC) in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dealer Contact Centre & Funding Advisor role. Highlight any relevant experience, especially in customer service or finance, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your enthusiasm for working with motor dealers and how your skills align with SCUK’s values.
Showcase Your Skills: In your application, be sure to highlight your strong computer literacy and ability to work under pressure. We want to see examples of how you've successfully managed tight deadlines or resolved customer queries in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Stuff
Familiarise yourself with Santander Consumer Finance and their services, especially in motor finance. Understand the role of a Dealer Contact Centre & Funding Advisor and be ready to discuss how your skills align with their needs.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer queries or resolved issues in previous roles.
✨Demonstrate Your Problem-Solving Ability
Think of scenarios where you had to make quick decisions under pressure. Be ready to share these experiences, highlighting your ability to manage risks and comply with regulations, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training process, and company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.