SCUK Business Analyst - FSBU in Redhill

The Business Analyst provides analytical and delivery support to enable the effective implementation of process, change and optimisation initiatives across the Financial Support Business Unit. The role focuses on improving the efficiency, scalability and control of Collections & Recoveries processes and systems, supporting operating model alignment, system transformation and Debt Sale delivery. Working closely with the Strategy & Change Manager, Operations, Technology and external suppliers, the Business Analyst translates business requirements into clearly defined, testable and operationally viable solutions, ensuring changes are effectively implemented and embedded. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities

• Process Optimisation & Efficiency Delivery: Perform structured analysis of end-to-end Collections & Recoveries processes to identify efficiency, scalability and control improvement opportunities aligned to the Group operating model. Define, document and track process optimisation initiatives, ensuring benefits, dependencies and delivery milestones are clearly articulated and monitored. Support process re-engineering and standardisation activity to reduce manual effort, remove duplication and improve operational throughput and customer outcomes. Work in partnership with Operations and Strategy & Change to ensure process changes are operationally viable, controlled and deliverable within agreed risk appetite.
• Change Delivery & Business Analysis: Provide analytical support across FSBU change initiatives, including the preparation of impact assessments, risk assessments, business cases and change documentation. Assess and articulate operational, customer, regulatory and control impacts of proposed changes to support informed decision-making and prioritisation. Support change governance forums by providing clear, evidence-based analysis, options and recommendations. Contribute to the planning, sequencing and dependency management of change activity to support effective execution.
• Systems Analysis & Transformation: Analyse systems supporting Collections & Recoveries activity to assess functional effectiveness, control robustness, automation potential and data quality. Support system transformation and enhancement initiatives, including configuration changes, integrations and workflow optimisation, in line with the Group operating model. Elicit, document and validate business and technical requirements, ensuring requirements are clear, testable and aligned to operational and regulatory needs. Support the implementation of technical changes, ensuring delivered solutions are fit for purpose, sustainable and operationally embedded.
• Testing, Implementation & Adoption: Plan and execute User Acceptance Testing (UAT) for process and system changes, ensuring solutions meet defined requirements and are operationally ready. Support defect triage, resolution and sign-off activity, working with Technology and operational teams to manage issues and dependencies. Partner with Operations, Quality & Assurance and Strategy & Change to support effective adoption, control embedment and handover to BAU. Perform post-implementation analysis to validate that changes have delivered intended benefits, efficiency gains and risk outcomes.
• Data Analysis, Debt Sale & Strategic Support: Perform structured data, impact and readiness analysis to support change prioritisation, performance monitoring and decision-making within FSBU. Support the preparation and execution of Debt Sale activity, including analysis of portfolio data, process readiness, system impacts and operational change requirements. Produce analysis and insight to support system transformation, efficiency delivery and Debt Sale execution, ensuring outputs are clear, evidence-based and actionable. Communicate findings and recommendations effectively to stakeholders, producing robust analysis, documentation and delivery artefacts to support execution. Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection.

What we’re looking for:

• Proven experience working in a business analyst, change or continuous improvement role within a regulated financial services environment.
• Experience analysing and documenting business processes, requirements and impacts, ideally within Collections, Recoveries or Financial Support.
• Practical experience supporting the delivery of change initiatives, including impact assessments, risk assessments and business case support.
• Experience supporting system change or enhancement activity, working with Technology teams and/or third-party suppliers.
• Experience planning and executing User Acceptance Testing (UAT), including defect identification and resolution.
• Strong analytical skills, with the ability to interpret data and translate it into clear insight and recommendations.
• Experience working with multiple stakeholders across operational, technical and change functions.
• Strong written and verbal communication skills, with the ability to produce clear documentation and present findings to stakeholders.
• Good understanding of operational risk, controls and regulatory considerations within a financial services environment.
• Ability to manage multiple workstreams and priorities effectively in a delivery-focused role.

Benefits:

• Competitive salary dependent on experience.
• 27 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• Private medical cover.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.

Inclusion: At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements.

What are the next steps: If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.