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- Tasks: Lead a team to ensure quality and compliance in customer interactions.
- Company: Top UK financial services provider with a focus on quality assurance.
- Benefits: Competitive salary, flexible allowance, and medical cover.
- Why this job: Make a real difference in customer experiences within a regulated environment.
- Qualifications: Experience in quality assurance and strong leadership skills.
- Other info: Collaborative atmosphere with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK financial services provider is seeking a Quality & Assurance Manager to oversee delivery of quality and assurance activities in the Financial Support Business Unit. This role requires strong experience in a regulated environment, ensuring compliance and improving customer interactions.
The candidate will lead a team, conduct quality assessments, and collaborate across departments.
The position offers a competitive salary and benefits including flexible allowance and medical cover.
Quality & Customer Journey Lead – Financial Services in Redhill employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Customer Journey Lead – Financial Services in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in quality and assurance. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of compliance and customer journey best practices. We recommend practising common interview questions and scenarios related to quality assessments to show you’re the right fit.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully led teams in the past, particularly in regulated environments. We want to see how you can inspire and improve customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Quality & Customer Journey Lead – Financial Services in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality & Customer Journey Lead role. Highlight your experience in regulated environments and any relevant achievements that showcase your ability to improve customer interactions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance in financial services and how your skills align with the job description. Keep it engaging and personal.
Showcase Team Leadership Skills: Since this role involves leading a team, be sure to mention any leadership experiences you have. Share examples of how you've successfully managed teams or projects in the past, especially in a compliance-focused setting.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Regulations
Make sure you brush up on the relevant regulations in the financial services sector. Understanding compliance requirements will not only show your expertise but also demonstrate your commitment to quality assurance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to motivate and guide others, especially in a regulated environment, as this role requires strong leadership to ensure quality delivery.
✨Demonstrate Customer-Centric Thinking
Think about how you can improve customer interactions and experiences. Be ready to discuss specific strategies or initiatives you've implemented that enhanced customer satisfaction in previous roles.
✨Collaborate and Communicate
Since this position involves working across departments, be prepared to talk about your collaboration skills. Share examples of how you've effectively communicated with different teams to achieve common goals in quality assurance.
