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- Tasks: Lead quality assurance activities and enhance customer interactions in financial services.
- Company: A top UK financial services provider with a focus on quality and compliance.
- Benefits: Competitive salary, flexible allowance, and medical cover.
- Why this job: Make a real difference in customer experience while leading a dynamic team.
- Qualifications: Experience in regulated financial environments and strong leadership skills.
- Other info: Join a forward-thinking company with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK financial services provider is seeking a Quality & Assurance Manager to oversee quality and assurance activities in the Financial Support Business Unit. The ideal candidate will have experience in a regulated financial environment, leading a team while ensuring compliance and enhancing customer interactions.
This position offers a competitive salary with benefits, including a flexible allowance and medical cover.
Quality & Customer Experience Leader, Financial Services in Redhill employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Customer Experience Leader, Financial Services in Redhill
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Quality & Customer Experience Leader role.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of compliance and customer experience strategies. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams in regulated environments. We want to see how you’ve enhanced customer interactions in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality & Customer Experience Leader, Financial Services in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in regulated financial environments. We want to see how you've led teams and ensured compliance, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Quality & Customer Experience Leader role. Share specific examples of how you've enhanced customer interactions in the past.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We’re looking for someone who can inspire a team while maintaining high standards of quality and assurance, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Stuff
Make sure you brush up on the latest regulations and compliance standards in the financial services sector. Being well-versed in these areas will show that you’re not just familiar with the industry but also ready to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in a regulated environment. Highlight specific situations where you improved quality or customer experience, as this will resonate well with the interviewers.
✨Understand the Company Culture
Research the company’s values and mission. Tailor your responses to reflect how your personal values align with theirs, particularly in enhancing customer interactions. This will demonstrate that you’re a good fit for their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s approach to quality assurance. This shows your genuine interest in the position and helps you gauge if the company is the right place for you.
