Non-Financial Risk and Control Manager (12 Month FTC) in Redhill

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the UK. We are looking for a Non-Financial Risk & Control Manager to join our Risk team on a 12-month Fixed Term Contract. Reporting to the Head of Non-Financial Risk, the purpose of the role is to manage, report and provide oversight of risk and controls within SCUK while being the SME and overall responsible lead for Non-Financial Risk and Control Management including Operational Risk and Resilience. You will be responsible for the day-to-day management for your team across the Non-Financial Risk and Control function and will also ensure SCUK remain aligned to group wide initiatives, frameworks and policies. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.

Responsibilities

• Managing the Non-Financial Risk team on a daily basis including through appropriate planning
• Oversight, tracking and ownership of the risk appetite for non-financial risks
• Preparation and presentation of relevant Non-Financial Risk initiatives in respect and applying the methodology of shareholders and/or group
• Oversight and approval of the Operational Risk Assessments carried out by the business on change management initiatives
• Oversight and approval within mandated level of Risk Acceptance requests
• Monthly preparation and presentation of relevant management information to relevant committees
• Supporting with the oversight of the SCUK Risk and Control Self-Assessment with the appropriate representation at SCUK and SanUK/SCF fora
• Incident Management – supporting investigations and resolution in accordance with policies while collating, reporting and escalating those incidents posing a threat to SCUK
• Supporting the activities relating to all Bronze Crisis Management events, including escalation to Silver CM, facilitation of firm wide events and reporting requirements
• Oversight of Joint Ventures in all relevant aspects of Operational Risk, Resilience and controls performance

Technical Knowledge

• Maintain up-to-date awareness of all relevant SCUK policies and processes.
• Possess a relevant industry qualification with at least 3 years’ experience in a Risk and Control environment.
• Act as the SME in regard to risk related management tools.

Stakeholder Engagement

• Establish sound working relationships with all areas of the business
• Maintain relationships with both Santander UK and Santander Consumer Finance Division (Madrid)
• Maintain relationships with Heads of Department, Senior Management and Directors
• Work with stakeholders across the business to review and identify SCUK’s top risks under the Risk and Control Self-Assessment program (RCSA)

Communication and Reporting

• Responsible for the timely production of high-quality MI reporting suite/dashboard for all related Risk types
• Establish and maintain effective communications with Senior Management within SCUK, SAN UK, SCF, joint ventures and manufacturer partners

Outsourced Oversight

• Oversight and monitoring of any outsourced or other SCUK department related activities to ensure performance against KPIs and SLAs are delivered and contractual obligations are verified and audited

Risk

• Responsible for the activities relating to Non-Financial Risk Management, engaging with stakeholders to address issues and escalating to Senior Managers or Fora as necessary
• Dealing with/escalating identified risks in relation to SCUK policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework

Controls

• Responsible for the management of designing, implementing and performing second line internal controls

What we’re looking for

• Work experience in a similar role within a Risk function (ideally within Financial Services)
• Experience of managing projects and progressing activity to meet required timeframes and company objectives
• Good and demonstrable communication skills
• Able to establish and maintain good relationships with levels across the business
• Attention to detail, well organised and self-motivated
• Ability to analyse, enquire and challenge information
• Willingness to learn with an open mind to challenge existing procedures
• Risk analysis experience within Financial Services (desirable – not essential)
• A sound knowledge of policies and procedures within financial services regulated and compliant environments (desirable – not essential)
• Strong PC software skills and the ability to produce good quality, accurate working documentation and presentations, including business case proposals and requirements, briefs and presentations (desirable – not essential)

Benefits

• Competitive salary of £70,000–£75,000 (dependent on skills & experience)
• Annual bonus based on personal and company performance
• Private medical cover
• Employee assistance programme
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc

Other things you need to know

• The hours for this role are 09:00–17:00 across Monday to Friday

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.