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- Tasks: Analyse data and optimise processes in the Collections & Recoveries lifecycle.
- Company: Join Santander, a leading financial services provider with a commitment to diversity.
- Benefits: Enjoy competitive salary, 27 days holiday, private medical cover, and gym discounts.
- Why this job: Make a real impact by driving change and improving operational efficiency.
- Qualifications: Experience in business analysis and strong analytical skills are essential.
- Other info: Hybrid role with at least 3 days in the Redhill office; great career growth opportunities.
The predicted salary is between 28800 - 48000 £ per year.
The Business & Data Analyst provides analytical and business analysis capability across the Financial Support Business Unit (FSBU), supporting system change, process optimisation and operational improvement across the end-to-end Collections & Recoveries lifecycle. The role applies structured data analysis to inform change decisions, quantify impacts and ensure process and system enhancements are evidence-based, controlled and commercially sound. It acts as a bridge between Operations, Technology and Change, ensuring requirements are clearly defined and solutions are operationally viable. Experience in business analytics, data analytics and Collections & Recoveries is essential. Please note this role is a hybrid role with at least 3 days a week in the Redhill office. Remote workers will not be considered.
Responsibilities will include:
- End-to-End Process & Operational Optimisation
- Analyse end-to-end Collections & Recoveries processes to identify inefficiencies, control gaps and automation opportunities.
- Assess system functionality and workflow design to support optimisation and scalability.
- Quantify operational impacts of proposed changes using data-driven analysis.
- Support re-engineering activity with evidence-based recommendations.
- Define measurable success metrics and track benefit realisation post-implementation.
- Business Analysis & Change Delivery
- Gather, structure and validate clear business and functional requirements for change initiatives across FSBU.
- Produce impact assessments covering operational, financial, regulatory, customer and system considerations.
- Support business case development through quantified cost, benefit and risk analysis.
- Translate analysis into structured documentation to support governance, decision-making and delivery.
- Support implementation planning to ensure changes are operationally viable and aligned to risk appetite.
- Define and execute User Acceptance Testing (UAT) against agreed requirements.
- Manage defect identification, prioritisation and resolution with Technology and Operations teams.
- Conduct post-implementation validation to confirm outcomes and realised benefits.
- Systems & Data Architecture Analysis
- Analyse systems supporting the Collections & Recoveries lifecycle to assess functional effectiveness, control robustness, automation potential and data integrity.
- Identify system-driven inefficiencies, manual workarounds and integration gaps.
- Support system configuration changes, workflow optimisation and transformation initiatives.
- Ensure system changes are underpinned by clear data definitions, reporting logic and control frameworks.
- Data Analysis for Change & Optimisation
- Perform structured analysis of operational and portfolio data to inform change initiatives.
- Assess financial, operational and customer impacts of system or process changes.
- Conduct scenario and impact modelling to support decision-making.
- Validate assumptions within business cases using quantitative analysis.
- Perform post-implementation analysis to confirm outcomes and identify residual risks or optimisation opportunities.
- Debt Sale & Strategic Support
- Support the preparation and execution of Debt Sale activity, including analysis of portfolio data, process readiness, system impacts and operational change requirements.
- Produce analysis and insight to support strategic or system transformation, efficiency delivery and Debt Sale execution, ensuring outputs are clear, evidence-based and actionable.
- Communicate findings and recommendations effectively to stakeholders, producing robust analysis, documentation and delivery artefacts to support execution.
What we’re looking for:
- Proven experience working in a business analyst, change or continuous improvement role within a regulated financial services environment.
- Experience analysing and documenting business processes, requirements and impacts, ideally within Collections, Recoveries or Financial Support.
- Practical experience supporting the delivery of change initiatives, including impact assessments, risk assessments and business case support.
- Experience supporting system change or enhancement activity, working with Technology teams and/or third-party suppliers.
- Experience planning and executing User Acceptance Testing (UAT), including defect identification and resolution.
- Strong analytical skills, with the ability to interpret data and translate it into clear insight and recommendations.
- Experience working with multiple stakeholders across operational, technical and change functions.
- Strong written and verbal communication skills, with the ability to produce clear documentation and present findings to stakeholders.
- Good understanding of operational risk, controls and regulatory considerations within a financial services environment.
- Ability to manage multiple workstreams and priorities effectively in a delivery-focused role.
Qualifications
- Professional qualification or certification in Business Analysis (e.g. BCS Business Analysis, IIBA) is desirable.
We have a range of benefits available which include:
- Competitive salary dependent on experience
- 27 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- Private medical cover
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Business and Data Analyst in Redhill employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business and Data Analyst in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to business and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Showcase your analytical skills with real examples! Bring along case studies or projects you've worked on that demonstrate your ability to optimise processes and deliver evidence-based recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Business and Data Analyst in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business and Data Analyst role. Highlight your experience in business analytics, data analysis, and any relevant projects you've worked on in Collections & Recoveries. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Be sure to mention specific experiences that relate to the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Since this role heavily relies on analytical capabilities, make sure to include examples of how you've used data to drive decisions or improve processes in your previous roles. We love seeing evidence-based insights that led to successful outcomes!
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Data
As a Business and Data Analyst, you'll be expected to handle data like a pro. Brush up on your data analysis skills and be ready to discuss specific examples of how you've used data to drive decisions in previous roles. Prepare to explain your thought process when analysing data and how it led to actionable insights.
✨Understand the Collections & Recoveries Process
Familiarise yourself with the end-to-end Collections & Recoveries lifecycle. Be prepared to discuss any inefficiencies or gaps you've identified in past experiences and how you approached optimising those processes. Showing that you understand the nuances of this area will set you apart.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining complex concepts in simple terms, as you'll need to bridge the gap between Operations, Technology, and Change. Think about how you can present your findings and recommendations clearly and effectively during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you've had to gather requirements, conduct impact assessments, or manage UAT. Be ready to walk through your approach step-by-step, highlighting your analytical skills and attention to detail.