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- Tasks: Support customers in financial distress by negotiating empathetic payment plans.
- Company: Leading finance company in Redhill with a focus on customer care.
- Benefits: Competitive salary, 25 days holiday, and a bonus scheme.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong interpersonal skills and a knack for negotiation.
- Other info: Join a supportive team dedicated to helping others.
The predicted salary is between 26950 - 29000 £ per year.
A leading finance company in Redhill is seeking a Customer Support Advisor to assist customers facing financial difficulties. The role requires strong interpersonal and communication skills, and the ability to negotiate payment plans. You will handle inquiries with empathy and maintain accurate records.
The role offers a competitive salary range of £26,950 to £29,000 based on experience, along with benefits including 25 days of holiday and a bonus scheme.
Arrears Support Specialist — Empathetic Payment Planner in Redhill employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears Support Specialist — Empathetic Payment Planner in Redhill
✨Tip Number 1
When you’re preparing for your interview, think about how you can showcase your empathy and communication skills. We all know that being an Arrears Support Specialist means connecting with customers on a personal level, so come ready with examples of how you've helped others in tough situations.
✨Tip Number 2
Practice your negotiation skills! We suggest role-playing with a friend or family member to simulate those tricky conversations about payment plans. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to research the company culture! Understanding the values of the finance company in Redhill will help you align your answers during the interview. We want you to show them that you’re not just a fit for the role, but for the team too.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you throughout the process, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Arrears Support Specialist — Empathetic Payment Planner in Redhill
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to empathise with customers. Use examples from your past experiences where you’ve helped someone through a tough time, as this will resonate with us and show you understand the role.
Be Clear and Concise: We love a well-structured application! Keep your language clear and to the point. Avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Arrears Support Specialist role. Mention specific skills like negotiation and record-keeping that are mentioned in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Show Your Empathy
As an Arrears Support Specialist, you'll need to demonstrate your ability to empathise with customers facing financial difficulties. Prepare examples from your past experiences where you've successfully handled sensitive situations with care and understanding.
✨Brush Up on Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to enhance your negotiation skills and ensure you can convey information effectively.
✨Know the Company and Its Values
Research the finance company thoroughly. Understand their mission, values, and the services they offer. This knowledge will not only help you answer questions more confidently but also show your genuine interest in being part of their team.
✨Prepare for Record-Keeping Questions
Since maintaining accurate records is crucial, be ready to discuss your organisational skills. Think of specific tools or methods you've used in the past to keep track of important information, and be prepared to explain how you ensure accuracy in your work.
