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For Companies At a Glance
- Tasks: Handle customer queries and complaints while delivering exceptional service across various channels.
- Company: Leading financial services company in the UK with a focus on customer experience.
- Benefits: Competitive salary, performance bonuses, and flexible allowances.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and prior customer service experience.
- Other info: Hybrid role with opportunities for growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading financial services company in the United Kingdom is looking for a Customer Experience Executive to join their team on a 12-month fixed-term contract. This hybrid role requires handling customer queries and complaints through various channels while delivering exceptional service.
Candidates should possess strong communication skills and prior customer service experience. The position offers a competitive salary and various benefits, including performance bonuses and flexible allowances.
Hybrid Customer Experience Specialist: Resolution in Milton Keynes employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist: Resolution in Milton Keynes
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you understand what we stand for and how you can contribute to our mission of delivering exceptional customer service.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling queries and complaints, we recommend role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Don’t forget to prepare some questions for us during the interview. This shows your interest in the role and helps you figure out if we’re the right fit for you too!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our team directly.
We think you need these skills to ace Hybrid Customer Experience Specialist: Resolution in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role of a Customer Experience Executive, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering exceptional customer service and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills: In this role, you'll be handling queries and complaints, so it's crucial to demonstrate your problem-solving abilities. Share specific examples in your application that highlight how you've successfully resolved customer issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know the Company Inside Out
Before your interview, take some time to research the financial services company. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific customer situations, such as a difficult complaint or a high-pressure scenario. Practising these responses can help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, performance metrics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
