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- Tasks: Provide empathetic support to customers facing financial challenges and conduct affordability assessments.
- Company: Leading financial services firm with a focus on customer care.
- Benefits: Competitive salary, 25 days holiday, bonus scheme, and flexible benefits.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong negotiation skills and prior customer service experience required.
- Other info: Hybrid role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 28000 £ per year.
A leading financial services firm is seeking a Financial Support Agent in Milton Keynes on a 12-month fixed term contract. The role involves providing empathetic assistance to customers facing financial difficulties, conducting affordability assessments, and ensuring compliance with regulatory requirements.
Candidates should possess strong negotiation skills and prior customer service experience.
This position offers a competitive salary of £26,000, 25 days of holiday, and various employee benefits including a bonus scheme and a flexible benefit allowance.
Financial Support Specialist – Customer Care (Hybrid) in Milton Keynes employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Specialist – Customer Care (Hybrid) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer care roles, especially around empathy and negotiation skills. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 3
Showcase your customer service experience! When chatting with potential employers, highlight specific examples where you've helped customers through tough situations. This will demonstrate your ability to provide empathetic assistance.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the Financial Support Specialist role. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Financial Support Specialist – Customer Care (Hybrid) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and negotiation skills. We want to see how your background aligns with the role of a Financial Support Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your empathy and understanding of financial difficulties. We love seeing candidates who can connect with our customers on a personal level, so let your personality come through.
Showcase Compliance Knowledge: Since this role involves ensuring compliance with regulatory requirements, it’s a good idea to mention any relevant experience or knowledge you have in this area. We appreciate candidates who understand the importance of regulations in financial services.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Financial Stuff
Make sure you brush up on your financial knowledge, especially around affordability assessments and compliance regulations. Being able to discuss these topics confidently will show the interviewers that you're serious about the role.
✨Empathy is Key
Since the role involves assisting customers facing financial difficulties, practice demonstrating empathy in your responses. Think of examples from your past customer service experience where you helped someone in a tough spot and how you approached it with understanding.
✨Show Off Your Negotiation Skills
Prepare to discuss situations where you've successfully negotiated outcomes, whether it's resolving a customer issue or reaching a compromise. This will highlight your ability to handle challenging conversations, which is crucial for this position.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the specific challenges faced by the Financial Support team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.