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- Tasks: Engage with Tesla customers to ensure smooth credit application processes.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Competitive salary, annual bonus, gym passes, and employee assistance programme.
- Other info: Hybrid role with opportunities for training and personal development.
- Why this job: Be part of a dynamic team making a real impact in customer service.
- Qualifications: Customer service experience in automotive finance is preferred.
The predicted salary is between 28000 - 30000 £ per year.
Santander Consumer Finance (SCUK) is one of the UK’s leading motor finance companies and we are currently looking for a number of enthusiastic Commercial Operations Agents to join our business working in both our Milton Keynes and Newport Pagnell offices.
As a member of the Contract Hire Sales function within SCUK, the role holder must ensure the delivery of good outcomes is central to all customer interactions. The purpose of this position is to deliver excellent customer communication skills by engaging in email and telephone conversations with Tesla customers via the SCUK online journey when their application requires more information in order to get a credit decision. This can include completing tasks such as:
- Maintaining regular contact with SCUK Direct Sales team who operate within the D2C space to manage sales opportunities and optimise business volumes.
- Managing direct customer interactions by supporting post-credit operational fulfilment.
- Coordinating communication strategy with customers, following up on customers who haven’t submitted the required information to prevent further customer delays.
- Obtaining any information that SCUK Underwriting or Funding require.
- Accessing sensitive customer data and being vigilant when processing applications.
- Having a strong understanding of how the D2C and Tesla journey works with all the integrations as well as product knowledge, particularly for Contract Hire.
The successful candidate must be able to manage and be comfortable with dealing with a daily pipeline of customers and progressing them from lead to activation, ensuring that customer cases are updated across internal systems in a timely manner and within agreed Service Level Agreements, generating and issuing regulated documentation. There will be a requirement to coordinate manual or electronic processes. You will relish in a fast-paced environment and working to defined service level agreements and productivity targets. By supporting peak volume periods such as March and September registration plate changes is critical to the success of the team. You will participate in training and continuous personal development to implement positive process efficiencies which will lead to customer and SCUK benefits.
We’re looking for someone who:
- Has previous Customer Services work experience within a Sales, Operations, New Business environment within automotive-related financial services sector.
- Has an appreciation of legal, regulatory and compliance issues relating to complaints, sales and customer management within the financial services sector.
- Is familiar with the FCA’s principles of business including The Consumer Duty.
- Can display an understanding of the general market sector and its automotive finance products such as Retail Finance and Leasing.
- Demonstrates adherence to SLAs set and high productivity levels.
- Has held previous positions that included direct customer interaction as well as with external business partners (desirable - not essential).
- Has worked in an organisation liaising with multiple stakeholders and had exposure to external partners as well as consumers (desirable - not essential).
We have a range of benefits available which include:
- A competitive salary of £28,000 - £30,000 (dependent on skills & experience).
- Annual bonus based on personal and company performance.
- Employee assistance programme.
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.
Other things you need to know:
- The hours for this post will be 35 hours a week, working on a rotational shift pattern, covering operational hours between Mon to Fri: 09:00-19:00, Sat: 09:00‑17:00 & Sun 10:00-16:00.
- This is a hybrid role, requiring you to work in the office a minimum of 3 days a week.
- Full time attendance on site will be needed whilst your initial training is completed.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part time hours, please let us know and we can assess your requirements.
Commercial Operations Agent in Milton Keynes employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Agent in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research Santander Consumer Finance and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when speaking with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Santander Consumer Finance.
We think you need these skills to ace Commercial Operations Agent in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Operations Agent role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and don’t forget to showcase any experience you have with email or phone communications.
Be Detail-Oriented: Pay attention to the details in your application. Make sure there are no typos or grammatical errors, as these can give a poor impression. We value accuracy and professionalism, so let’s see that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Stuff
Make sure you have a solid understanding of the automotive finance sector, especially Contract Hire and Retail Finance. Brush up on the FCA’s principles of business and be ready to discuss how they apply to customer interactions.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think about times when you’ve successfully managed customer queries or complaints, as this will demonstrate your ability to deliver good outcomes in line with SCUK's values.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be prepared to discuss how you would manage a daily pipeline of customers and ensure timely updates across internal systems, as this is crucial for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.