At a Glance
- Tasks: Deliver exceptional customer service and resolve complaints efficiently.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, annual bonus, gym discounts, and employee assistance programmes.
- Other info: Hybrid working available after training, with a focus on diversity and inclusion.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 27500 - 29500 £ per year.
Overview
Santander Consumer Finance, one of the UK’s leading motor finance companies, is looking for a Customer Relations Advisor to join us on a 12 Month Fixed Term Contract, working on a hybrid basis with at least 3 days a week in our Redhill, Surrey office.
What you’ll do
- Ensuring exceptional customer service is provided to complainants
- Investigating and resolving the cause of individual complaints
- Responding to telephone complaints in a professional and timely manner
- Acknowledging, drafting and sending out complaints promptly, systematically and fairly within set time limits
- Gathering information from relevant departments and external parties
- Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly
What we’re looking for
- Has previous Customer Service experience in an office-based role
- Has strong interpersonal skills and call handling skills
- Has the ability to work well under pressure and to tight deadlines
- Has a positive and enthusiastic approach and is receptive to change
- Is highly organised and possesses strong planning skills
- Has a good level of computer literacy and numeracy skills
- Has strong verbal and written communication skills
- Has an in-depth knowledge of SCUK company complaint handling procedures, company policy and products, department procedures and current legislation (desirable – not essential)
- Has sound knowledge of the SCUK Ficres, Rumba and TCS Mainframe process and procedure (desirable – not essential)
Benefits
- Competitive salary of £27,500-£29,500 per annum (dependant on experience)
- Annual bonus based on personal and company performance
- Employee assistance programme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
- Local retail and high street brands discounts
Location & training
Full training for this role will be given and will be on site at our SCUK office in Redhill for upto the first 6 months. After this time, hybrid working will be available as per the line manager’s discretion and dependent on individual work performance.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Next steps
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Employment details
- Seniority level: Associate
- Employment type: Contract
- Job function: Customer Service
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Customer Relations Advisor (12 Month FTC) in Redhill employer: Santander Consumer (UK) plc
Santander Consumer (UK) plc is an excellent employer, offering a dynamic work environment in Redhill that prioritises compliance and regulatory excellence. With a strong focus on employee growth, you will have access to professional development opportunities and a supportive culture that values collaboration and innovation. The hybrid work model allows for flexibility while ensuring you remain engaged with your team, making it a rewarding place to advance your career in compliance.
Contact Details:
Santander Consumer (UK) plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor (12 Month FTC) in Redhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Santander Consumer (UK) plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Santander Consumer (UK) plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Advisor (12 Month FTC) in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Santander Consumer (UK) plc:Your cover letter is your chance to shine! Tell us why you want to work at Santander Consumer (UK) plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Santander Consumer (UK) plc!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
