Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve complaints efficiently.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Enjoy a competitive salary, annual bonus, gym discounts, and employee assistance programmes.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Hybrid working available after training, with a focus on diversity and inclusion.
The predicted salary is between 27500 - 29500 £ per year.
Overview
Santander Consumer Finance, one of the UK’s leading motor finance companies, is looking for a Customer Relations Advisor to join us on a 12 Month Fixed Term Contract, working on a hybrid basis with at least 3 days a week in our Redhill, Surrey office.
What you’ll do
- Ensuring exceptional customer service is provided to complainants
- Investigating and resolving the cause of individual complaints
- Responding to telephone complaints in a professional and timely manner
- Acknowledging, drafting and sending out complaints promptly, systematically and fairly within set time limits
- Gathering information from relevant departments and external parties
- Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly
What we’re looking for
- Has previous Customer Service experience in an office-based role
- Has strong interpersonal skills and call handling skills
- Has the ability to work well under pressure and to tight deadlines
- Has a positive and enthusiastic approach and is receptive to change
- Is highly organised and possesses strong planning skills
- Has a good level of computer literacy and numeracy skills
- Has strong verbal and written communication skills
- Has an in-depth knowledge of SCUK company complaint handling procedures, company policy and products, department procedures and current legislation (desirable – not essential)
- Has sound knowledge of the SCUK Ficres, Rumba and TCS Mainframe process and procedure (desirable – not essential)
Benefits
- Competitive salary of £27,500-£29,500 per annum (dependant on experience)
- Annual bonus based on personal and company performance
- Employee assistance programme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
- Local retail and high street brands discounts
Location & training
Full training for this role will be given and will be on site at our SCUK office in Redhill for upto the first 6 months. After this time, hybrid working will be available as per the line manager’s discretion and dependent on individual work performance.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Next steps
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Employment details
- Seniority level: Associate
- Employment type: Contract
- Job function: Customer Service
#J-18808-Ljbffr
Customer Relations Advisor (12 Month FTC) employer: Santander Consumer (UK) plc
Contact Detail:
Santander Consumer (UK) plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor (12 Month FTC)
✨Tip Number 1
Get to know the company! Research Santander Consumer Finance and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since this role involves responding to telephone complaints, it’s a good idea to rehearse how you’d handle different scenarios. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Santander.
We think you need these skills to ace Customer Relations Advisor (12 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Relations Advisor role. Be sure to mention your interpersonal skills and how you handle complaints.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application is clear, concise, and free of errors. We want to see your best writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Customer Service Basics
Make sure you brush up on your customer service principles before the interview. Understand how to handle complaints effectively and be ready to discuss your previous experiences in similar roles. This will show that you’re not just familiar with the theory but have practical knowledge too.
✨Demonstrate Your Communication Skills
Since strong verbal and written communication skills are key for this role, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully resolved customer complaints in the past. This will help you stand out as a candidate who can communicate effectively under pressure.
✨Familiarise Yourself with Relevant Regulations
While it’s not essential to know all the ins and outs of SCUK complaint handling procedures, having a basic understanding of TCF and FCA regulations will definitely give you an edge. Do some research and be prepared to discuss how these regulations impact customer service.
✨Show Enthusiasm and Adaptability
Employers love candidates who are positive and open to change. During the interview, express your enthusiasm for the role and share examples of how you've adapted to new situations in the past. This will demonstrate that you’re not only a good fit for the team but also someone who can thrive in a dynamic environment.
