At a Glance
- Tasks: Resolve customer queries via phone, email, and live chat in a hybrid role.
- Company: Join Santander Consumer, a leading financial services provider.
- Benefits: Enjoy a competitive salary and various employee perks.
- Other info: Opportunity for growth in a supportive and dynamic environment.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 28000 £ per year.
Santander Consumer (UK) plc is seeking passionate Customer Experience Executives for its Newport Pagnell & Milton Keynes office. This hybrid role includes resolving customer queries across telephone, email, and live chat, ensuring compliance with GDPR.
The ideal candidate will have experience in customer service, possess strong communication skills, and demonstrate attention to detail.
The position offers a competitive salary of £25,000 - £28,000 along with various employee benefits.
Customer Experience Specialist — Hybrid (FTC) employer: Santander Consumer (UK) plc
Santander Consumer (UK) plc is an excellent employer, offering a dynamic work culture that prioritises employee well-being and development. With a competitive salary and a range of benefits, including flexible working arrangements in the vibrant Newport Pagnell & Milton Keynes area, employees are encouraged to grow their skills and advance their careers while making a meaningful impact on customer experiences.
Contact Details:
Santander Consumer (UK) plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist — Hybrid (FTC)
✨Tip Number 1
Make sure you know the company inside out! Research Santander Consumer and understand their values, especially around customer experience. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves resolving queries via phone, email, and live chat, try role-playing with a friend or family member. This will help you feel more confident and articulate when it comes to handling customer interactions.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for your application and interviews. Plus, it’s the best way to ensure your application gets seen by the right people!
We think you need these skills to ace Customer Experience Specialist — Hybrid (FTC)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve resolved queries in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to our team. Keep it engaging and personal.
Show Attention to Detail:Double-check your application for any typos or errors. We value attention to detail, especially in a role that involves compliance with GDPR. A polished application shows you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Santander Consumer (UK) plc
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled customer queries, especially in challenging situations. This will show that you understand the role and can bring valuable skills to the table.
✨Familiarise Yourself with GDPR
Since compliance with GDPR is crucial for this role, make sure you have a solid understanding of what it entails. Be prepared to answer questions about data protection and how you would handle sensitive customer information responsibly.
✨Practice Your Communication Skills
As a Customer Experience Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Show Attention to Detail
During the interview, demonstrate your attention to detail by providing specific examples from your past work. Whether it's how you resolved a complex customer issue or ensured accuracy in your communications, these details can set you apart from other candidates.
