At a Glance
- Tasks: Engage with customers via calls, live chat, and email to resolve queries.
- Company: Join Santander Consumer Finance's dynamic Contact Centre team in Redhill.
- Benefits: Enjoy a competitive salary and the chance for career growth.
- Other info: Hybrid role with full-time office attendance for the first 6 months.
- Why this job: Be part of a customer-obsessed team making a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered).
In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time.
Day-to-day, you’ll:
- Answer a high volume of calls and interact with customers over live chat and email
- Deal with our customers' day-to-day needs, complex queries and aim to provide resolution on that first call
- Investigate customer queries, raising with relevant parties and escalating where needed
Customer Service Advisor in Surrey employer: Santander Consumer Finance
Santander Consumer Finance (SCUK) is an excellent employer, offering a dynamic work environment in Redhill, Surrey, where customer service excellence is at the forefront of our mission. Our hybrid working model promotes a collaborative culture, and we are committed to employee growth through ongoing training and development opportunities. Join us to be part of a passionate team that values your contributions and strives for exceptional customer experiences every day.
Contact Details:
Santander Consumer Finance Recruitment Team
