Root Cause Analyst

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We currently have an excellent opportunity for a Root Cause Analyst to join our Controls Oversight & Service Improvement team working on a hybrid basis with at least 3 days a week onsite in the office. In this role you will be responsible for carrying out specific root cause analysis activities across all customer operations facing departments and stakeholders who impact on these areas. You will gather customer complaints data, analyse, report and provide recommendations to ensure continuous customer centric improvements. You will also obtain consensus across business units to prioritise improvements, which will reduce risk and increase SCUK’s operational effectiveness. Responsibilities will include: Embracing change, influencing the business to do what’s right for our customers, working towards “getting it right” first time Completing root cause analysis of complaints Management and development of sustainable solutions Developing reports in a simple, friendly and direct manner Explaining the information found in the analysis of the data to other groups, including executive teams Developing solutions for problems found in our internal systems or processes, including documentation Training/C…