Commissions Analyst in Redhill, Surrey

Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of car dealerships throughout the United Kingdom. We are currently looking for a Commissions Analyst to join the Customer Operations Team on a 12-month Fixed Term Contract, working a minimum of 3 days a week in the Redhill office.

Reporting to the Data Access and Commissions Oversight Manager, you will be responsible for developing and maintaining standardised automated processes compliant with data governance requirements across SCUK’s Operation. This is key to ensuring business as usual KPI’s can be measured by leadership teams and that ongoing change is supported by meaningful and analysed data. You will also be tasked with conducting regular, in-depth analysis of data to identify trends, forecast for the future and proactively identify areas for improvement, ultimately supporting leadership teams to make informed decisions.

Responsibilities will include:

• Personal: Managing and adapting in a busy, pressurised and frequently changing environment while maintaining a confident and consistent approach. Building effective strong working relationships with a wide range of stakeholders and managing expectations. Communicating, presenting and influencing at all levels paired with excellent written and interpersonal communication skills. Planning and organising own workload. Proactive approach towards self-development and maintaining commitment in working towards team and company objectives.
• Data: Explaining complex formulas and ways of working to non-technical colleagues. Employing a “rapid response service” to take care of quick fire and simple business questions. Directing and promoting a standardised approach to data best practices. Defining, creating and maintaining the data required for ad-hoc and regular reporting as well as dashboards needed for programme delivery and/or portfolio-level decision making. Handling large volumes of data using experience/knowledge of SAAS, SQL Server and Business Objects. Promoting sound governance and working in line with control frameworks to ensure data is of the highest accuracy.
• Regulation: Excellent understanding of regulatory requirements specifically surrounding Consumer Duty and GDPR ensuring solutions align to our commitment to set high standards in order to achieve good customer outcomes. Dealing with or escalating identified risks in relation to SCUK UK risk policies and/or legislative and regulatory guidelines.

We’re looking for someone who has:

• Good analytical, problem solving and conceptual skills to develop methodologies/processes.
• An enthusiastic and driven individual evidenced by a proven track record.
• Strong, working knowledge of Microsoft Excel for data manipulation.
• Advanced knowledge database interrogation & programming skills.
• Experience of implementing suitable control mechanisms to prevent occurrence or re-occurrence of data quality issues.
• A strong understanding of data security and compliance standards.
• Technical Writing skills – with a natural skill to convey complex data findings to non-technical stakeholders.
• Strong Attention to detail and impeccable time management.
• Excellent communication skills with the ability to communicate with and present to both internal and external stakeholders across all levels.

Desirable skills, but not essential:

• Management Experience/Previous Project Management experience.
• Previous experience using BI tools like Tableau, Power BI, or QlikView for data visualisation and analysis.
• Experience with Power Query / Power Automate.
• Cloud/SAS services experience/qualification.
• Experience with Python or equivalent Analytics experience/qualification.

We have a range of benefits available which include:

• Competitive salary of £36,000 - £38,000 (dependent on experience).
• 27 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• £500 flexible benefit allowance.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres etc.

Other things you need to know:

• The working hours for this role are 35 hours per week across 09:00-17:00.
• This is a hybrid role only, and remote workers will not be considered.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

What are the next steps: Please click apply which will take you through some questions and allow you to submit your CV and covering letter.