At a Glance
- Tasks: Engage with customers, resolve queries, and ensure a top-notch experience.
- Company: Join Santander Consumer Finance, a leading name in motor finance.
- Benefits: Enjoy a competitive salary, hybrid working, and career development opportunities.
- Other info: Dynamic team environment with a focus on personal growth.
- Why this job: Make a real difference in customer satisfaction while building your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
SCUK Customer Experience Executive (12 Month FTC)
Country: United Kingdom Santander Consumer Finance (SCUK) is one of the UK’s Leading Motor Finance companies and we are currently looking for several passionate and friendly Customer Experience Executive’s to join our team in the Newport Pagnell Milton Keynes office on a 12 month Fixed Term Contract.
In this rewarding role you will be answering and responding to customer queries and complaints received through various inbound contact methods including telephone calls, emails, live chats and postal enquires.
You will clearly communicate with customers by explaining procedures and managing expectations, providing information whilst taking ownership of issues raised and following through to completion, amending details identified during interactions, and verifying information whilst ensuring compliance with GDPR and Data Protection Act.
You will also investigate various complaints by liaising with internal departments, external parties and reviewing pieces of evidence ensuring a suitable resolution is achieved.
Please note: This is a hybrid role with at least 3 days a week in the Newport Pagnell office for the first 6 months, after this time you will move to working in the Milton Keynes office.
This advert will be closing end of day, Monday 20th July.
Responsibilities: To deal with all incoming communication and wh...
Contact Details:
Santander Consumer Finance Recruitment Team
