Santander UK in the United Kingdom is seeking an Ombudsman & Escalated Complaints Team Leader to lead a specialist team handling FOS complaints with a focus on fair, timely, and well-evidenced outcomes. You'll coach and develop staff, provide technical guidance on complex cases and drive improvements across Customer Relations and related areas, ensuring high-quality verdicts and regulatory compliance.
The role requires deep knowledge of FCA DISP requirements, strong analytical skills and the
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Lead, Ombudsman & Escalated Complaints (FOS) employer: Santander Consumer Finance
Santander Consumer Finance UK (SCUK) is an exceptional employer, offering a dynamic work environment in Redhill, Surrey, where employees are encouraged to thrive and grow. With a strong focus on inclusion and diversity, SCUK provides a comprehensive benefits package, including competitive salaries, generous holiday allowances, and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding employment in the legal field.
Contact Details:
Santander Consumer Finance Recruitment Team
