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- Tasks: Be the voice of our company, helping motor dealers with their finance queries.
- Company: Join Santander Consumer Finance UK, a top player in motor finance based in Redhill.
- Benefits: Enjoy a competitive salary, 25 days holiday, annual bonuses, and gym passes.
- Why this job: This hybrid role offers a chance to grow in a supportive environment while making an impact.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work 3 days in the office and enjoy a flexible benefit allowance.
The predicted salary is between 25000 - 26000 £ per year.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and is one of the UK’s Leading Motor Finance companies providing finance to a network of dealerships throughout the UK. We are currently looking for a Dealer Contact Centre & Funding Advisor to join our New Business team in a hybrid role (working 3 days a week in the office). In this role you will be responsible for ensuring telephone calls from Motor Dealers/brokers are answered professionally, transferring inbound calls to the appropriate teams across operational areas and processing finance applications proposed within delegated mandate authority. You will ensure inbound calls are answered within agreed Service Level Agreements (SLA’s), that all Regulatory and Compliance requirements are adhered to and that Consumer Duty principals are always maintained. You will also; respond to queries via email, ensuring signed/completed documentation from our introducers is paid out and ensure the GI error queue is worked within its SLA. We have a range of benefits available which include: Competitive salary of £25,000 – 26,000 (dependent on experience) 25 days holiday per annum, plus bank holidays Annual bonus based on personal and company performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate fo…
Dealer Contact Centre & Funding Advisor employer: Santander Consumer Finance
Contact Detail:
Santander Consumer Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealer Contact Centre & Funding Advisor
✨Tip Number 1
Familiarize yourself with the motor finance industry and the specific services offered by Santander Consumer Finance UK. Understanding their products and how they support dealerships will help you engage more effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves answering calls from motor dealers and brokers, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Get comfortable with compliance and regulatory requirements in the finance sector. Being knowledgeable about these aspects will demonstrate your readiness to adhere to the necessary standards in your role.
✨Tip Number 4
Showcase your ability to work under pressure and meet service level agreements (SLAs). Prepare examples from your past experiences where you successfully managed high call volumes or tight deadlines.
We think you need these skills to ace Dealer Contact Centre & Funding Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Dealer Contact Centre & Funding Advisor position. Understand the key responsibilities, such as handling calls from motor dealers and processing finance applications, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or finance roles. Mention specific examples where you successfully managed calls or processed applications, as this will demonstrate your suitability for the role.
Showcase Compliance Knowledge: Since the role requires adherence to regulatory and compliance requirements, include any relevant training or certifications you have. This could be in areas like Consumer Duty principles or financial regulations, which will show that you are well-prepared for the responsibilities of the position.
Craft a Professional Cover Letter: Write a cover letter that reflects your understanding of the company and the role. Use a professional tone and structure, and make sure to address how your skills align with the company's needs, particularly in terms of communication and operational efficiency.
How to prepare for a job interview at Santander Consumer Finance
✨Know the Company
Familiarize yourself with Santander Consumer Finance UK and its role in the motor finance industry. Understanding their services and values will help you align your answers with their expectations.
✨Demonstrate Communication Skills
Since the role involves handling calls from motor dealers and brokers, practice clear and professional communication. Be prepared to showcase your ability to transfer calls effectively and respond to queries promptly.
✨Understand Regulatory Compliance
Brush up on the regulatory and compliance requirements relevant to the finance sector. Showing that you are knowledgeable about these aspects will demonstrate your commitment to adhering to Consumer Duty principles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as managing a high volume of calls or resolving a compliance issue. Think of examples from your past experiences that highlight your problem-solving skills.
