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- Tasks: Join us as a Data Administrator, handling customer queries and ensuring data accuracy.
- Company: Santander Consumer Finance UK provides motor finance across the UK with a focus on customer service.
- Benefits: Enjoy £14.50 per hour, 25 days holiday, gym passes, and a flexible benefits allowance.
- Why this job: This role offers valuable experience in a supportive environment with a commitment to diversity.
- Qualifications: Previous admin experience, attention to detail, and excellent communication skills are essential.
- Other info: Part-time hours in the evenings, perfect for students balancing studies and work.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a part-time basis, working 15 hours per week across Monday - Friday between 17:00-20:00. Dependant on your contractual hours, you will be required to work at the SCUK office up to 3 days per week.
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSARs) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met. This is a Fixed Term role lasting 6 months, and both interviews and training will be completed onsite. All applicants are also required to complete our mandatory vetting checks.
Responsibilities will include:
- Responding to customer commission queries in writing
- Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSARs within a set time frame
- Following company policy, adhering to service levels and any current legislation
- Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
- Ensuring all customer data is accurately recorded, factual and in line with GDPR
- Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
- Ensure all relevant legislation and regulation is followed
- Any other ad hoc and reasonable requests from the management team
We’re looking for someone with:
- Previous administrative experience
- Their own initiative to investigate and resolve complex customer queries
- Attention to detail
- The ability to work under pressure and to tight deadlines
- Excellent written communication skills, as well as strong numeracy skills
- A positive, enthusiastic approach as well as excellent interpersonal skills
We have a range of benefits available which include:
- £14.50 per hour (equivalent to a Full Time Equivalent of roughly £27,000 per annum)
- 25 days holiday per annum, plus bank holidays (and worked out pro-rata)
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Data Administrator - Evenings (6 Month FTC) employer: Santander Consumer Finance
Contact Detail:
Santander Consumer Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Administrator - Evenings (6 Month FTC)
✨Tip Number 1
Familiarise yourself with GDPR regulations and data protection laws, as this role heavily involves handling sensitive customer information. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance.
✨Tip Number 2
Brush up on your problem-solving skills by practising how to handle complex customer queries. You might be asked to provide examples of how you've resolved similar issues in the past, so think of specific scenarios where you successfully navigated challenges.
✨Tip Number 3
Prepare to discuss your experience with administrative tasks and how you maintain attention to detail under pressure. Consider sharing specific instances where your organisational skills made a difference in your previous roles.
✨Tip Number 4
Since this position requires excellent written communication skills, practice articulating your thoughts clearly and concisely. You may be asked to complete a writing task during the interview process, so being prepared can set you apart from other candidates.
We think you need these skills to ace Data Administrator - Evenings (6 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and showcases your attention to detail. Emphasise any previous roles where you handled customer queries or worked under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention your ability to investigate and resolve complex queries.
Highlight Communication Skills: Since excellent written communication is crucial for this role, provide examples in your application of how you've effectively communicated in previous positions, especially in writing.
Showcase Your Initiative: Demonstrate your proactive approach by including specific instances where you took the initiative to solve problems or improve processes in your past roles. This will resonate well with the company's expectations.
How to prepare for a job interview at Santander Consumer Finance
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Be prepared to discuss specific examples of how you've successfully managed customer queries or complaints in the past, as this role heavily relies on those skills.
✨Demonstrate Attention to Detail
Since the role involves handling sensitive data and ensuring compliance with GDPR, it's crucial to demonstrate your attention to detail. You might want to prepare examples where your meticulousness made a difference in your previous roles.
✨Communicate Clearly and Effectively
Excellent written communication skills are essential for this position. During the interview, practice articulating your thoughts clearly and concisely, as you will need to convey complex information to customers and legal teams.
✨Exhibit a Positive Attitude
A positive and enthusiastic approach is highly valued in this role. Make sure to convey your enthusiasm for the position and the company during the interview, as it can set you apart from other candidates.
