Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer commission queries and ensure compliance with legal standards.
- Company: Join Santander Consumer Finance, a leading motor finance provider in the UK.
- Benefits: Enjoy £14.50 per hour, 25 days holiday, gym passes, and a flexible benefits allowance.
- Why this job: Gain valuable experience in a supportive, diverse workplace while making a real impact.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
- Other info: This is a 6-month fixed-term contract with hybrid working options.
The predicted salary is between 21600 - 28800 £ per year.
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the UK. We are currently looking for enthusiastic Data Administrators to join our team on a full time, hybrid basis (working at least 3 days a week onsite in the office).
In this role you will be working through customer commission queries received through Data Subject Access Requests (DSARs) and customer complaints. You will keep to high quality standards and liaise with our legal representatives to ensure all regulatory and legal responsibilities are met. This is a Fixed Term role lasting 6 months, and both interviews and training will be completed onsite. All applicants are also required to complete our mandatory vetting checks.
Responsibilities will include:
- Responding to customer commission queries in writing
- Investigating, logging, resolving and responding to customers/claims management company queries surrounding Credit Files, Complaints & DSARs within a set time frame
- Following company policy, adhering to service levels and any current legislation
- Liaising with other areas of SCUK, including our internal/external legal teams to ensure complex customer queries are satisfactorily responded to
- Ensuring all customer data is accurately recorded, factual and in line with GDPR
- Dealing with or escalating risks in relation to SCUK risk policies and/or legislative & regulatory guidelines in accordance with the San UK group risk framework
- Ensure all relevant legislation and regulation is followed
- Any other ad hoc and reasonable requests from the management team
We’re looking for someone with:
- Previous administrative experience
- Their own initiative to investigate and resolve complex customer queries
- Attention to detail
- The ability to work under pressure and to tight deadlines
- Excellent written communication skills, as well as strong numeracy skills
- A positive, enthusiastic approach as well as excellent interpersonal skills
We have a range of benefits available which include:
- £14.50 per hour (equivalent to a Full Time Equivalent of roughly £27,000 per annum)
- 25 days holiday per annum, plus bank holidays (and worked out pro-rata)
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Data Administrator (6 Month FTC) employer: Santander Consumer Finance
Contact Detail:
Santander Consumer Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Administrator (6 Month FTC)
✨Tip Number 1
Familiarise yourself with GDPR regulations and data protection laws, as this role heavily involves handling customer data. Understanding these legal frameworks will not only help you in the interview but also demonstrate your commitment to compliance.
✨Tip Number 2
Brush up on your written communication skills. Since you'll be responding to customer queries in writing, practice drafting clear and concise responses. This will show your potential employer that you can communicate effectively under pressure.
✨Tip Number 3
Prepare for situational questions during the interview by thinking of examples where you've successfully resolved complex issues or complaints. This will highlight your problem-solving abilities and initiative, which are key for this role.
✨Tip Number 4
Research Santander Consumer Finance and their values. Being able to articulate how your personal values align with theirs during the interview can set you apart from other candidates and show that you're a good cultural fit.
We think you need these skills to ace Data Administrator (6 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and showcases your attention to detail. Emphasise any previous roles where you handled customer queries or worked under pressure.
Craft a Strong Covering Letter: In your covering letter, express your enthusiasm for the role and explain how your skills align with the responsibilities outlined in the job description. Mention your ability to investigate complex queries and your commitment to high-quality standards.
Highlight Communication Skills: Since excellent written communication is crucial for this role, provide examples in your application of how you've effectively communicated in previous positions, especially in writing.
Showcase Your Initiative: Demonstrate your proactive approach by including specific instances where you took the initiative to resolve issues or improve processes in your past roles. This will show that you can handle the responsibilities of the Data Administrator position.
How to prepare for a job interview at Santander Consumer Finance
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Data Administrator. Be prepared to discuss how your previous experience aligns with the tasks mentioned, especially around handling customer queries and adhering to regulations.
✨Showcase Your Attention to Detail
Since this role requires a high level of accuracy, be ready to provide examples from your past work where your attention to detail made a difference. This could include instances where you successfully resolved complex issues or maintained compliance with regulations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, particularly in relation to customer complaints and data management. Think of specific scenarios where you had to investigate and resolve issues under pressure, and be ready to explain your thought process.
✨Demonstrate Strong Communication Skills
As excellent written communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might be asked to write a sample response during the interview, so be prepared to showcase your writing skills.
