Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with Tesla customers via email and phone to ensure smooth application processes.
- Company: Join Santander Consumer Finance, a leading motor finance company in the UK.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting career prospects in a supportive and collaborative workplace.
- Why this job: Be part of a fast-paced team making a real difference in customer experiences.
- Qualifications: Strong communication skills and ability to manage customer interactions effectively.
The predicted salary is between 30000 - 40000 £ per year.
Country: United Kingdom
Santander Consumer Finance (SCUK) is one of the UK’s leading motor finance companies and we are currently looking for a number of enthusiastic Commercial Operations Agents to join our business working in both our Milton Keynes and Newport Pagnell offices.
As a member of the Contract Hire Sales function within SCUK, the role holder must ensure the delivery of good outcomes is central to all customer interactions. The purpose of this position is to deliver excellent customer communication skills by engaging in email and telephone conversations with Tesla customers via the SCUK online journey when their application requires more information in order to get a credit decision.
This can include completing tasks such as:
- Maintaining regular contact with SCUK Direct Sales team who operate within the D2C space to manage sales opportunities and optimise business volumes.
- Managing direct customer interactions by supporting post-credit operational fulfilment.
- Coordinating communication strategy with customers, following up on customers who haven’t submitted the required information to prevent further customer delays.
- Obtaining any information that SCUK Underwriting or Funding require.
- Accessing sensitive customer data and being vigilant when processing applications.
- Having a strong understanding of how the D2C and Tesla journey works with all the integrations as well as product knowledge, particularly for Contract Hire.
The successful candidate must be able to manage and be comfortable with dealing with a daily pipeline of customers and progressing them from lead to activation, ensuring that customer cases are updated across internal systems in a timely manner and within agreed Service Level Agreements, generating and issuing regulated documentation. There will be a requirement to coordinate manual or electronic processes. You will relish in a fast-paced environment.
Commercial Operations Agent employer: Santander Consumer Finance
Contact Detail:
Santander Consumer Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Agent
✨Tip Number 1
Get to know the company! Research Santander Consumer Finance and understand their values, especially around customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via email and phone, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Stay organised! With a daily pipeline of customers to manage, keeping track of your interactions is key. Use tools or apps to help you stay on top of follow-ups and ensure no customer falls through the cracks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the SCUK team. Don’t forget to highlight your relevant experience during any interviews!
We think you need these skills to ace Commercial Operations Agent
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our team and making a difference in customer interactions.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We love seeing how your background aligns with the Commercial Operations Agent role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and showcases your excellent customer communication skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Santander Consumer Finance
✨Know Your Stuff
Make sure you have a solid understanding of the D2C and Tesla journey, as well as the specifics of Contract Hire. Brush up on the products and services offered by Santander Consumer Finance so you can confidently discuss how they relate to customer interactions.
✨Show Off Your Communication Skills
Since the role involves engaging with customers via email and phone, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to refine your communication style and ensure you can handle various customer scenarios.
✨Be Customer-Centric
Demonstrate your commitment to delivering excellent customer service. Think of examples from your past experiences where you went above and beyond for a customer, and be ready to share these during the interview to showcase your customer-first mindset.
✨Stay Organised and Timely
The role requires managing a daily pipeline of customers and adhering to Service Level Agreements. Prepare to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific tools or methods you use to stay organised in a fast-paced environment.