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- Tasks: Join us as a Business Analyst to drive tech solutions and improve customer operations.
- Company: Santander Consumer Finance UK offers motor finance across the UK, based in Redhill, Surrey.
- Benefits: Enjoy a competitive salary, 27 days holiday, annual bonus, and flexible benefits.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction in a supportive culture.
- Qualifications: Strong analytical skills, ability to communicate effectively, and experience in business analysis required.
- Other info: This is a hybrid role with at least 3 days in the office; part-time options available.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom.
We are looking for a Business Analyst to join our Operational Transformation & MI department on a 12-month Fixed Term Contract. The main responsibilities for this role are the analysis, case building and implementation of technology solutions, in an efficient and cost-effective way, by determining the requirements of any positive change, communicating it to relevant stakeholders and managing it through to completion whilst representing the customer facing operation.
Please note this role is a hybrid role with at least 3 days a week in the Redhill office.
Responsibilities will include:
- Implementing technical changes within Operations and seeing it through to business-as-usual operation
- Gathering requirements using observation, interviews, document analysis, requirements workshops, surveys, business process descriptions, tasks and workflow analysis
- Critically evaluate information gathered from multiple sources and identity reconciliation conflicts or provide recommendations for improvement
- Proactively communicate and collaborate with external and internal stakeholders to analyse information needs and functional requirements ensuring all are kept up to date on a regular basis
- Produce feasibility studies, business cases and business requirements documentation
- Successfully engage in multiple initiatives simultaneously with the direction being given from the Operational Delivery Manager
- Strong analytical and product management skills, including a thorough understanding of how to interpret our customer needs and translate them into application and operational requirements
- Excellent verbal and written communication skills with the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Serves as the conduit between the customer community and the business
- Supporting management in Operations by providing reports (ad-hoc, daily or monthly), testing, analysis and ad hoc tasks
- Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework
- Adhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protection
We’re looking for someone who has:
- Ability to manage and adapt in a busy, pressurised and frequently changing environment
- Ability to articulate technical issues to non-technical colleagues
- Ability to communicate, present and influence at all levels
- A proven ability to build effective strong working relationships with a wide range of stakeholders with ability to manage expectations and mediate between stakeholders
- Good analytical, problem solving and conceptual skills to develop methodologies and processes
- Good understanding of how to identify technical constraints during development
- Good understanding of the FCA requirements to drive good customer outcomes forward
- Management experience and is a confident decision maker
- A high level of accuracy and attention to detail with the ability to manage complex technical priorities at pace and multiple initiatives adjusting to shifting priorities
- An analytical mind-set with a background in Business Analysis
We have a range of benefits available which include:
- Competitive salary of £38,000 – £43,000 dependent on experience
- 27 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.
Business Analyst (12 Month FTC) employer: Santander Consumer Finance
Contact Detail:
Santander Consumer Finance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst (12 Month FTC)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Business Analyst, especially in the context of operational transformation. Understanding how to gather requirements and implement technical changes will help you stand out during discussions.
✨Tip Number 2
Brush up on your analytical skills and be prepared to discuss specific methodologies you've used in past roles. Being able to articulate your problem-solving approach will demonstrate your capability to handle the complexities of this position.
✨Tip Number 3
Network with current or former employees of Santander Consumer Finance, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to showcase your communication skills by thinking of examples where you've successfully engaged with diverse stakeholders. This role requires strong interpersonal skills, so having relevant anecdotes ready will help you make a great impression.
We think you need these skills to ace Business Analyst (12 Month FTC)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business Analyst position. Understand the key responsibilities and required skills, such as analytical abilities and stakeholder management.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your analytical skills, ability to manage multiple initiatives, and experience in communicating with diverse stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a suitable candidate. Use specific examples from your past experiences to demonstrate your problem-solving skills and ability to adapt in a fast-paced environment.
Highlight Relevant Achievements: In both your CV and cover letter, include specific achievements that relate to the responsibilities of the role. For instance, mention any successful projects where you implemented technical changes or improved processes based on stakeholder feedback.
How to prepare for a job interview at Santander Consumer Finance
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Analyst at Santander Consumer Finance. Familiarise yourself with their operational transformation processes and how technology solutions are implemented. This will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Stakeholder Interaction
Since the role involves communicating with various stakeholders, practice articulating technical issues in a way that non-technical colleagues can understand. Prepare examples from your past experiences where you've successfully managed stakeholder expectations or mediated between different parties.
✨Showcase Your Analytical Skills
Be ready to discuss your analytical and problem-solving skills. Bring examples of how you've gathered requirements, evaluated information, and made recommendations for improvement in previous roles. Highlight any methodologies or processes you've developed that could be relevant to this position.
✨Demonstrate Adaptability
The job requires managing multiple initiatives in a busy environment. Share experiences where you've successfully adapted to changing priorities or handled pressure. This will show your potential employer that you can thrive in their dynamic work setting.