Customer Experience Advisor | S1 | Retail Banking | Yeovil Branch

Role Overview

Santander is looking for a Customer Experience Advisor based out of Yeovil Branch, working 35 hours per week on a rota’d basis Monday to Saturday, between 8 am & 6 pm. This 12‑month fixed‑term contract will see you as the friendly face and voice of Santander, handling simple cash transactions, assisting with technology in the banking hall, transacting over the phone, and protecting customers against fraud and scams. Your adaptability and support from the close‑knit team will be essential to thrive in a multi‑skilled environment.

Key Responsibilities

• Act as the first point of contact for customers in branch or over the phone
• Assist with day‑to‑day transactions, queries and servicing
• Answer customer calls into our contact centre
• Build relationships and find solutions
• Develop knowledge of services and products to help customers
• Identify new ways to improve the customer experience

What You’ll Bring

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to deliver outstanding customer service either face‑to‑face or via telephony (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above‑and‑beyond for customers (Preferred)
• Effective team‑working skills with a flexible, can‑do approach to work (Preferred)
• Openness to a broad range of activities even if outside standard expectations (Preferred)
• Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)

Salary and Benefits

• Salary Range: £25,000.00 – £31,579.00 per annum (depending on experience). Salary is based on a standard 35‑hour working week and will depend on skills, experience, qualifications and location.
• £500 annual cash allowance to spend on benefits.
• 25 days’ holiday plus bank holidays, increasing to 26 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
• Voluntary healthcare benefits at discounted rates, including medical, dental and health assessments.
• We contribute 8% of your salary to a pension, even if you don’t contribute. If you contribute, we pay up to 12.5% of your salary and can offer part of our contribution in cash.
• Protection for you and your family with company‑funded death‑in‑service benefit and income protection insurance, plus discounted rates for additional life assurance and critical illness cover.
• Opportunity to participate in share plans.
• As a Santander UK employee, you can request staff versions of our products, such as Edge Current Accounts and Credit Cards, with no fees, and access various other deals and discounts.

Right to Work

• All candidates must have the right to work in the UK to commence employment with Santander.