Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with transactions and queries in branch and over the phone.
- Company: Join Santander Bank, a leader in customer service and banking.
- Benefits: Enjoy 25 days annual leave, cash allowance, and healthcare benefits.
- Other info: Fixed-term contract with opportunities for growth in a supportive environment.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 31579 £ per year.
Santander Bank is looking for a Customer Experience Advisor based in Yeovil. This role offers a 12-month fixed-term contract, working 35 hours a week, assisting customers with transactions both in branch and over the phone.
Responsibilities include:
- Answering queries
- Building relationships
- Improving customer service
The position offers a salary range of £25,000 to £31,579 and benefits like 25 days annual leave, annual cash allowance, and healthcare benefits.
Banking Customer Experience Advisor (Branch & Phone) in Yeovil employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Experience Advisor (Branch & Phone) in Yeovil
✨Tip Number 1
Get to know Santander's values and customer service approach. When you walk into that interview, show us how your personal values align with theirs. It’s all about building that connection!
✨Tip Number 2
Practice your communication skills! As a Customer Experience Advisor, you'll be chatting with customers all day. We recommend role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows us that you’re genuinely interested in the role and want to know more about how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Banking Customer Experience Advisor (Branch & Phone) in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in banking or similar roles. We want to see how your skills align with what Santander is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to the team at Santander. Let us see your personality!
Showcase Your Communication Skills: Since this role involves assisting customers both in branch and over the phone, make sure your application reflects your strong communication skills. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in banking. Be ready to discuss how you would handle common customer queries and complaints, as well as your approach to building relationships with clients.
✨Showcase Your Communication Skills
Since this role involves both branch and phone interactions, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your responses and ensure you sound approachable and professional.
✨Research Santander Bank
Familiarise yourself with Santander's values, mission, and recent news. This will not only help you answer questions about why you want to work there but also allow you to ask insightful questions that show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share these stories during the interview.