At a Glance
- Tasks: Help customers feel confident with their finances and support them in using digital banking.
- Company: Join TSB, part of the Santander family, focused on customer empowerment.
- Benefits: Competitive salary, flexible benefits, private healthcare, and 25 days holiday.
- Other info: Great opportunities for career growth within a global organisation.
- Why this job: Make a real difference in customers' lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service and teamwork is essential.
The predicted salary is between 24700 - 24700 £ per year.
In this role, you'll play a key part in helping customers feel confident, capable and in control of their finances. You'll support personal banking customers to make the most of digital banking, while delivering a personalised, human experience that builds long‑term trust and loyalty. We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. TSB is a key part of the Santander organisation, and at TSB we exist to help our customers make the most of their money so that they can feel confident every day.
Responsibilities
- Supporting customers across face‑to‑face, telephone and video channels to meet their banking needs
- Helping customers build confidence in using digital banking services, including mobile and online platforms
- Understanding customer needs and proactively identifying the most suitable products and services
- Resolving customer queries efficiently and providing clear, practical solutions
- Building strong, lasting relationships through personalised service and regular engagement
- Encouraging digital self‑service adoption using customer devices and in‑branch technology
- Collaborating with colleagues to deliver a consistent and high‑quality customer experience
- Identifying opportunities to improve how we support customers and enhance service delivery
Qualifications
- Experience delivering excellent customer service across multiple channels (Required)
- Experience supporting customers with financial products or services (Preferred)
- Experience working in a collaborative team environment (Required)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
Benefits
- Base salary of £24,700 from day one
- Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,235 on target) based on company performance
- Company pension – TSB contributing up to 13%
- 25 days holiday (plus bank holidays)
- Private healthcare
- Opportunities to grow your career within a global organisation
TSB | Customer Service Consultant | Grade B | Branch Banking | Birmingham | 12 Month FTC employer: Santander Bank
Santander Bank in Milton Keynes is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from competitive salaries, a cash allowance for additional perks, and generous vacation days, all while working in a supportive environment that prioritises professional growth and development in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land TSB | Customer Service Consultant | Grade B | Branch Banking | Birmingham | 12 Month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Santander Bank.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Santander Bank. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace TSB | Customer Service Consultant | Grade B | Branch Banking | Birmingham | 12 Month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Santander Bank.
How to prepare for a job interview at Santander Bank
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Santander Bank's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Santander Bank offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
