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- Tasks: Assist customers with transactions and queries in branch and over the phone.
- Company: Join Santander Bank, a leader in customer service and banking.
- Benefits: Enjoy 25 days annual leave, cash allowance, and healthcare benefits.
- Other info: Fixed-term contract with opportunities for growth in a supportive environment.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 31579 £ per year.
Santander Bank is looking for a Customer Experience Advisor based in Yeovil. This role offers a 12-month fixed-term contract, working 35 hours a week, assisting customers with transactions both in branch and over the phone.
Responsibilities include:
- Answering queries
- Building relationships
- Improving customer service
The position offers a salary range of £25,000 to £31,579 and benefits like 25 days annual leave, annual cash allowance, and healthcare benefits.
Banking Customer Experience Advisor (Branch & Phone) in Somerset employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Customer Experience Advisor (Branch & Phone) in Somerset
✨Tip Number 1
Research Santander Bank and its values before your interview. Knowing what they stand for will help you connect your experience to their mission, making you a more appealing candidate.
✨Tip Number 2
Practice common customer service scenarios that might come up in the role. Think about how you would handle difficult customers or tricky situations, as this will show your problem-solving skills.
✨Tip Number 3
Network with current or former employees of Santander. They can provide insider tips on the interview process and what it’s like to work there, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team at Santander.
We think you need these skills to ace Banking Customer Experience Advisor (Branch & Phone) in Somerset
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in banking or similar roles. We want to see how your skills align with what Santander is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how you can contribute to the team at Santander. Keep it friendly and professional.
Showcase Your Communication Skills: As a Customer Experience Advisor, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it's through your writing style or examples of past interactions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining the Santander team!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Brush up on key customer service principles, especially those relevant to banking. Be ready to discuss how you would handle common customer queries and complaints, as this will show your understanding of the role.
✨Showcase Your Communication Skills
Since this role involves both in-branch and phone interactions, practice articulating your thoughts clearly. Consider doing mock interviews with friends or family to refine your ability to convey information effectively.
✨Demonstrate Relationship-Building Abilities
Think of examples from your past experiences where you've successfully built rapport with customers. Be prepared to share these stories during the interview to highlight your interpersonal skills.
✨Research Santander Bank
Familiarise yourself with Santander's values, services, and recent news. This knowledge will not only help you answer questions but also allow you to ask insightful questions, showing your genuine interest in the company.