SCUK OEM Digital Transformation Manager in Redhill

The role will require you to work with our OEM partners, with a specific focus on enhancing our D2C (Direct to Customer) digital capabilities as well as supporting OEM marketing activity. This includes, but is not limited to, quarterly campaign setting activity, supporting both new and used vehicle management activity, vehicle data mapping, and ensuring appropriate oversight of financial promotions. The role can be based anywhere in the UK but will require frequent attendance at the Redhill office. This role will come with a car allowance.

Responsibilities

• Responsible for developing and documenting the following 12-month+ digital D2C roadmap that supports new and existing channel expansion with our OEM partners, including OEM, D2C and other business-to-business (B2B) and business-to-consumer (B2C) opportunities.
• Develop an annual activity plan outlining timings and high-level deliverables based on the strategic goals established for the role and deliver the agreed plan in line with the prescribed budget through ongoing review and monitoring of costs.
• Establish and maintain strong, effective, and accountable working relationships with all external partners, including outsourced service providers- ensuring clear communication, defining unambiguous scope objectives and clear timescale management.
• Strong internal stakeholder management across the Marketing Management team and other SCUK business functions.
• Act as liaison and translator between business and technology stakeholders.
• Define timescales and key deliverables, set appropriate gateways and achievement targets throughout the project phases, and determine key governance milestones to ensure smooth delivery and uninterrupted service to OEM partners.
• Work in close conjunction with the organisation's IT function to deliver against the agreed timescales and ensure other business stakeholders are engaged and consulted to support the technology delivery.
• Ensure all activity is carried out in line with the requirements as set out by both legal and regulatory perspectives.
• Adhere to our commitment to Consumer Duty, ensuring we put our customers' needs first and set higher and clearer standards of consumer protection.

Qualifications

• Previous experience working with technology-based projects.
• Comfortable with technology and able to act as liaison and translator between the business and tech stakeholders.
• Proven experience delivering best-in-class CX solutions and a strong customer focus.
• Experienced in collaborating with strategic partners.
• Experience setting campaign activity, defining product parameters and understanding pricing mechanisms – all within rigorous regulatory boundaries.
• Strong project management skills and experience, with the ability to coordinate and manage multiple initiatives.
• Demonstrated experience designing and executing digital strategies for D2C or digitally enabled offerings.
• Knowledge of compliance, FCA regulation, and risk principles in financial services.
• Extensive experience analysing data and MI and extracting insights to inform effective deliverables.
• First‑class written and verbal communication skills; able to effectively communicate with, and present to, stakeholders at all business levels – including key strategic partners.

Benefits

• Competitive salary of £60,000‑£75,000 (dependent on skills & experience).
• 30 days holiday per annum, plus bank holidays.
• Annual bonus based on personal and company performance.
• Car allowance.
• Private medical cover.
• Generous pension contributions.
• Employee assistance programme.
• Sharesave scheme.
• Gym passes at a reduced rate for 3,000 gyms, leisure centres, etc.

Inclusion

At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair. At Santander Consumer Finance we have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind. Should you want to be considered for part‑time hours, please let us know and we can assess your requirements.