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- Tasks: Ensure compliance and enhance customer outcomes through quality frameworks and testing.
- Company: Leading financial institution focused on customer satisfaction.
- Benefits: Competitive salary, annual bonus, and comprehensive health coverage.
- Why this job: Make a real difference in customer experiences while advancing your career.
- Qualifications: Expertise in quality assurance and strong stakeholder management skills.
- Other info: Hybrid role based in Redhill with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading financial institution is seeking a Quality & Assurance Manager to ensure compliance with regulatory standards and enhance customer outcomes. The role involves managing quality frameworks, leading outcome testing, and conducting root cause analysis to improve processes. Located in Redhill, this hybrid position requires strong expertise in quality assurance in financial services and effective stakeholder management.
Benefits include a competitive salary, annual bonus, and comprehensive health coverage.
Quality & Assurance Manager, Customer Outcomes in Redhill employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality & Assurance Manager, Customer Outcomes in Redhill
✨Tip Number 1
Network like a pro! Reach out to folks in the financial services sector, especially those who are already in quality assurance roles. A friendly chat can open doors and give you insights that might just land you that Quality & Assurance Manager position.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of regulatory standards and quality frameworks. We recommend practising common interview questions related to outcome testing and root cause analysis. The more confident you are, the better you'll shine!
✨Tip Number 3
Showcase your stakeholder management skills! During interviews, share specific examples of how you've successfully collaborated with different teams to enhance customer outcomes. This will demonstrate your ability to lead and influence effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that dream job!
We think you need these skills to ace Quality & Assurance Manager, Customer Outcomes in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in quality assurance, especially in financial services. We want to see how your skills align with the role of Quality & Assurance Manager, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer outcomes and how your expertise can help us meet regulatory standards. Keep it engaging and personal – we love a good story!
Showcase Stakeholder Management Skills: Since effective stakeholder management is key for this role, make sure to include examples of how you've successfully collaborated with different teams or clients in the past. We want to see your ability to build relationships and drive results!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Santander Bank
✨Know Your Regulatory Standards
Make sure you brush up on the key regulatory standards relevant to the financial services sector. Being able to discuss how these standards impact quality assurance will show that you’re not just familiar with the role, but that you understand the bigger picture.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've conducted root cause analysis in previous roles. Highlighting your problem-solving skills and how they led to improved processes will demonstrate your capability to enhance customer outcomes effectively.
✨Stakeholder Management is Key
Think about times when you've successfully managed stakeholders. Be ready to share examples of how you’ve communicated quality frameworks and outcomes to different teams, ensuring everyone is aligned and informed.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s current quality frameworks and how they measure success. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
