At a Glance
- Tasks: Help customers with financial advice and negotiate payment plans in a supportive team.
- Company: Join Santander Consumer Finance, a leader in motor finance with a focus on inclusivity.
- Benefits: Enjoy a competitive salary, 25 days holiday, bonuses, and gym discounts.
- Other info: Work in a diverse team with excellent career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a positive attitude; call centre experience is a plus.
The predicted salary is between 27500 - 29000 £ per year.
As a Call Centre Advisor at Santander Consumer Finance, you will provide financial signposting, negotiate payment plans, and offer advice to customers in arrears. You will be part of a supportive team, trained and developed by a dedicated team leader, and will work full time in the office for the first 6 months before a hybrid assessment.
Key Responsibilities
- Receiving incoming calls and making outbound calls to customers in arrears via our automated & manual dialling system
- Offering customers appropriate financial signposting, suitable options, and guidance on their finance agreement
- Negotiating affordable payment plans acceptable to both Santander Consumer Finance and the customer, ensuring best outcomes as defined by CONC and adhering to mandates
- Handling each call in a professional telephone manner with empathy and sympathy as required
- Taking ownership of queries and complaints
- Updating system records to ensure data is accurate and factual
- Administering and maintaining customer agreements
- Identifying and reporting vulnerability, escalating to Champions as dictated by circumstances
- Dealing with or escalating risks relating to Santander Consumer risk policies, legislative and regulatory guidelines, and the Santander UK group risk framework
- Protecting and enhancing customer and company interests
- Aware of latest legislation and enforcement developments to offer best advice for customer decision-making
- Adhering to our commitment to Consumer Duty, putting the customer's needs first and setting higher, clearer consumer protection standards
Qualifications & Skills
- A team player who can also work autonomously
- Strong interpersonal skills and an excellent telephone manner
- Ability to work well under pressure and to tight deadlines
- Highly organised with strong planning skills
- Positive and enthusiastic approach
- Receptive to change
- Previous call centre or call handling experience desirable
- Adequate computer literacy and numeracy skills
- Good verbal and written communication skills
Benefits
- Competitive salary of £27,500 - £29,000 dependent on experience
- 25 days holiday per annum, plus bank holidays
- Annual bonus based on personal and company performance
- £500 flexible benefit allowance
- Generous pension contributions
- Employee assistance programme
- Enhanced family friendly policies
- Sharesave scheme
- Gym passes at a reduced rate for 3,000 gyms, leisure centres etc
- Local retail and high street brands discounts
Working Hours
The team operates between 9 am and 6 pm. You will be required to work a 3‑weekly shift pattern Monday‑Friday between these hours. Hours may currently be 9 am‑5 pm or 10 am‑6 pm, with adequate notice if changes occur.
Location
Santander Consumer Finance UK (SCUK) is based in Redhill, Surrey and provides motor finance to a network of dealerships throughout the United Kingdom.
Equal Opportunities
Equal opportunities at Santander – we celebrate diversity and foster an inclusive workplace. We have a zero‑tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
GBR Financial Support Adviser in Redhill employer: Santander Bank
Santander Consumer Finance is an excellent employer, offering a supportive work environment in Redhill, Surrey, where employees are nurtured through dedicated training and development. With competitive salaries, generous holiday allowances, and a range of employee benefits including a flexible benefits allowance and gym discounts, the company prioritises employee well-being and growth, making it an ideal place for those seeking meaningful and rewarding careers in financial support.
StudySmarter Expert Advice🤫
We think this is how you could land GBR Financial Support Adviser in Redhill
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Santander Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace GBR Financial Support Adviser in Redhill
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Santander Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Santander Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Santander Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Santander Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Santander Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Santander Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
