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- Tasks: Be the friendly face of Santander, helping customers with transactions and queries.
- Company: Join Santander, a leading retail bank with a focus on customer experience.
- Benefits: Enjoy 25 days holiday, healthcare benefits, and a £500 annual cash allowance.
- Other info: Flexible working hours and opportunities for career growth await you!
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Outstanding customer service skills and a can-do attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
Santander is looking for a Customer Experience Advisor based out of Minehead Branch, working 35 hours per week on a rota's basis Monday to Saturday, between 8 am and 6 pm. For our customers, you'll be more than the friendly face and voice of Santander. You'll be a listener and problem solver, helping with cash transactions, banking hall technology, phone calls, or fraud protection. You'll thrive in a busy, varied, and challenging branch environment, working across a broad range of activities and using cutting‐edge technology to explore new ideas.
Responsibilities
- Act as the first point of contact for customers in branch or over the phone
- Assist with day‐to‐day transactions, queries and servicing
- Answer customer calls into the contact centre
- Build relationships and find solutions
- Develop knowledge of services and products to assist customers
- Identify new ways to improve the customer experience
Qualifications
- Proven ability to deliver outstanding customer service from a face‐to‐face or telephony background (Required)
- Ability to communicate effectively with customers to truly understand their needs (Required)
- Real desire to go above and beyond for customers (Preferred)
- Effective team working skills with a flexible, can‐do approach (Preferred)
- Openness to a broad range of activities, even outside of standard expectations (Preferred)
- Ability to grow, adapt and change to accommodate business needs and priorities (Preferred)
All candidates must have the right to work in the UK to commence employment with Santander.
Benefits
- £500 annual cash allowance to spend on benefits
- 25 days’ holiday plus bank holidays; increases to 26 days after five years of service, with the option to purchase up to five contractual days per year
- Voluntary healthcare benefits at discounted rates, including medical, dental, and health assessments
- Pension: 8 % of salary paid by Santander, up to 12.5 % if the employee contributes; option to take contribution in cash
- Protection for you and your family, including company‐funded death‐in‐service benefit and income protection insurance; discounted rates for additional life assurance and critical illness cover
- Share plans to share in Santander’s success
- Employee benefits: staff versions of Edge Current Accounts and Credit Cards with no fees, plus access to other Santander products and discounts
Customer Experience Advisor | S1 | Retail Banking | Minehead Branch employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor | S1 | Retail Banking | Minehead Branch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Santander and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Advisor | S1 | Retail Banking | Minehead Branch
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. Whether it's face-to-face or over the phone, we want to see how you've gone above and beyond for customers in the past.
Tailor Your Application: Take a moment to customise your application for the Customer Experience Advisor role. Use keywords from the job description to show us that you understand what we're looking for and how you fit the bill.
Be Yourself: Let your personality shine through in your application! We value authenticity, so don’t be afraid to show us who you are and why you're passionate about helping customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us that you're serious about joining our team!
How to prepare for a job interview at Santander Bank
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service skills. Think about your past experiences where you went above and beyond for a customer. Be ready to share specific examples that highlight your ability to listen, solve problems, and create positive experiences.
✨Familiarise Yourself with Santander's Services
Take some time to research Santander’s products and services. Understanding what they offer will help you answer questions more effectively and show your genuine interest in the role. Plus, it’ll give you a chance to think of ways you could improve the customer experience.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to engage with the interviewer by nodding, summarising their points, and asking clarifying questions. This shows that you can communicate effectively and truly understand customer needs, which is crucial for a Customer Experience Advisor.
✨Show Your Flexibility and Team Spirit
Be prepared to discuss how you adapt to changing situations and work well in a team. Share examples of times when you’ve had to be flexible or collaborate with others to achieve a common goal. This will highlight your can-do attitude and readiness to tackle the varied challenges of the role.