Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients and deliver excellent outcomes while maintaining relationship quality.
- Company: Join Santander, a leading bank with a focus on innovation and collaboration.
- Benefits: Competitive rewards, wellbeing support, and global career growth opportunities.
- Why this job: Make a real impact by building relationships and promoting banking solutions.
- Qualifications: Experience in customer-facing roles and understanding of banking products required.
- Other info: Hybrid working pattern with a commitment to inclusivity and equal opportunity.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Relationship Manager in the Commercial Directs Primacy team, you will deliver excellent outcomes to our existing clients. The role focuses on supporting clients through ongoing due diligence (ODD) activities, maintaining relationship quality while meeting regulatory obligations, and supporting all aspects of the client journey for existing clients. You will work collaboratively with other areas of Santander UK and within the Assistant Relationship Manager community to aid training, development, and sharing best practice. We are shaping the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas.
Responsibilities
- Identify new business opportunities and develop relationships with clients to grow wallet share.
- Promote Santander products and services to customers and prospects by highlighting benefits and features.
- Deliver day-to-day operational solutions for existing and new clients in a client-focused way, working with other areas of Santander UK to achieve this.
- Build and grow an internal and external network of clients, key business introducers, and stakeholders.
What you’ll bring (Qualifications and Skills)
- A strong understanding of banking products and services, including transactional banking and deposit products. (Required)
- Experience in a customer-facing relationship manager role. (Required)
- Well-developed skills in assessing risk of clients, particularly financial crime. (Required)
- Understanding of Anti-Money Laundering requirements, ideally with corporate and commercial clients. (Preferred)
- Knowledge of Salesforce or similar CRM systems and Office 365. (Preferred)
- Working toward a relevant Financial Services qualification. (Preferred)
Hard Skills: Understanding of Banking products (required); AML/KYC/KYB awareness (required); Familiar with CRM tools (e.g., Salesforce) (preferred); Data and tech savvy (preferred).
Soft Skills: Relationship building (required); Communication & influencing (required); Collaboration across teams (required); Problem-solving under pressure (required); Adaptability in dynamic markets (required).
All candidates must have the right to work in the UK to commence employment with Santander. Competitive rewards that reflect the real impact you make and the value you bring. Wellbeing support and resources across physical, mental, social and financial wellbeing. Support for every life stage, including enhanced family leave, childcare options, and tailored wellbeing support. Volunteering opportunities to give back to the communities we serve. Global growth opportunities to shape your career across our international network. We are committed to equal opportunity and an inclusive work environment.
This role is site-based with a hybrid working pattern; colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles). We embrace a robust risk culture and expect all professionals at all levels to take a proactive and responsible approach toward risk management. Santander is evolving into a technology-driven organisation with a customer-centric transformation.
Assistant Relationship Manager, Commercial Direct | S1 | Commercial Direct | Multiple Locations in Liverpool employer: Santander Bank
Contact Detail:
Santander Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Relationship Manager, Commercial Direct | S1 | Commercial Direct | Multiple Locations in Liverpool
✨Network Like a Pro
Get out there and connect with people in the industry! Attend networking events, join relevant online groups, and don’t be shy about reaching out to current employees at Santander. Building relationships can open doors that you didn’t even know existed.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your understanding of banking products and your experience in customer-facing roles. Use specific examples to demonstrate how you've successfully built relationships and solved problems in the past.
✨Be Ready for the Tech Talk
Since Santander is all about innovation and technology, brush up on your knowledge of CRM systems like Salesforce. Be prepared to discuss how you’ve used tech to enhance client relationships or streamline processes in previous roles.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Santander team.
We think you need these skills to ace Assistant Relationship Manager, Commercial Direct | S1 | Commercial Direct | Multiple Locations in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Relationship Manager role. Highlight your experience in customer-facing roles and your understanding of banking products, as these are key to impressing us.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your relationship-building abilities and problem-solving skills. We love seeing how you’ve made an impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can connect with clients and colleagues alike, so don’t be afraid to show us who you are and what makes you unique.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Santander.
How to prepare for a job interview at Santander Bank
✨Know Your Banking Products
Make sure you brush up on your knowledge of banking products and services, especially transactional banking and deposit products. Being able to discuss these confidently will show that you understand the core of what the role entails.
✨Demonstrate Relationship Building Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Highlight your communication and influencing skills, as these are crucial for an Assistant Relationship Manager.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've had to solve problems under pressure. This role requires adaptability in dynamic markets, so be ready to discuss how you've navigated challenges in the past.
✨Familiarise Yourself with CRM Tools
If you have experience with Salesforce or similar CRM systems, make sure to mention it. If not, do a bit of research to understand how these tools can enhance client management and support your role.